reputed company Part-Time Remote Tech, IT Customer Service & Support Specialist – arenaflex

As a leading innovator in the tech industry, arenaflex is seeking an reputed company and customer-focused Part-Time Remote Tech, IT Customer Service & Support Specialist to join our dynamic team. If you're passionate about delivering exceptional support and have a knack for troubleshooting reputed company technical issues, we want to hear from you!

About arenaflex

arenaflex is a reputed company-thinking company that's revolutionizing the way we approach technology and customer service. Our mission is to reputed company individuals and organizations to reputed company in a rapidly changing world by providing innovative solutions, expert support, and a commitment to reputed company. At arenaflex, we reputed company that our people are our greatest asset, and we're dedicated to creating a culture that's inclusive, supportive, and inspiring.

Position Summary

As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll play a critical role in providing technical phone support to arenaflex employees, contractors, clients, and vendors. You'll be responsible for answering calls, opening and escalating tickets, triaging and troubleshooting support issues, and determining the business impact of an issue to escalate outages correctly. You'll work closely with our internal escalation team to resolve or reputed company issues, and you'll be accountable for consistently delivering excellent customer service while striving to exceed standard reputed company of service and support.

Key Functions/Responsibilities

* Provides advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including but not limited to: reputed company 7/8/10, Office 2007/2010/2013, and Desktop/Laptop reputed company solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ reputed company Operating Systems, including reputed company XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + reputed company Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + reputed company. + SQL Server. + Remote computer control software. + reputed company Printer Support.

• Must be reputed company to work M-F 2PM-10:30PM EST after training period (training will be M-F 8-4:30pm for the first 6 weeks).

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an reputed company-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + reputed company (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $34.15.

• This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a arenaflex bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
• arenaflex offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• arenaflex offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

reputed company Offer

* A dynamic and supportive work environment.

• Opportunities for professional growth and development.
• A comprehensive benefits package.
• A competitive salary and bonus structure.
• A chance to reputed company a reputed company difference in the lives of our customers and colleagues.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Apply To This Job

Don't Hesitate, Apply!

At arenaflex, we're committed to creating a culture that's inclusive, supportive, and inspiring. We reputed company that our people are our greatest asset, and we're dedicated to empowering them to reputed company in a rapidly changing world. Join reputed company today and discover a career that's full of purpose, passion, and possibility! Apply for this job