reputed company Part Time Remote Customer Service Representative - Emergency Roadside Assistance

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Part Time Remote Customer Service Representative - Emergency Roadside Assistance. As a key member of reputed company, you will play a vital role in delivering exceptional customer service to our members during stressful situations. If you're passionate about helping others and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. As a part of the national reputed company federation, we pride ourselves on providing quality service and helping our members enjoy life's reputed company through insurance, travel, financial services, and roadside assistance. Our commitment to innovation, technology, and a highly skilled workforce has enabled us to build a reputed company for reputed company in the industry.

Job Summary

As a Part Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will reputed company basic information regarding Emergency Road Service benefits, communicate with contractors to reputed company information regarding member location, vehicle, and type of problem, and enter data into our database. You will also have the opportunity to recognize, promote, and process membership sales opportunities.

Key Responsibilities

* Respond to member requests for emergency road service in a call center environment

• Obtain information regarding type of service required and reputed company basic information regarding Emergency Road Service benefits
• reputed company geographical location spotting to determine potential service providers
• Communicate with contractors to reputed company information regarding member location, vehicle, and type of problem
• Enter data into our database and document reputed company relevant details
• Notify member of estimated time of arrival and name of contractor
• Recognize, promote, and process membership sales opportunities
• Verify completed status of call and reputed company out on system

reputed company Offer

* Competitive hourly reputed company of $19.00 per hour with shift premium for evening periods and weekends

• Performance-based incentives
• $250 Perfect Attendance bonus after 90-days of incident-free attendance
• Bi-lingual a plus - subsidy for bilingual skills (Must be fluent in Spanish and English)
• Excellent and comprehensive benefits packages, including:

+ 401k Match + Medical + Dental + reputed company + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary reputed company membership + Employee Referral Bonus + Employee recognition program

Requirements

* High school diploma or equivalent

• Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing arenaflex products
• 6 months of Customer Service Experience
• Providing customers service in a professional manner and de-escalating situations
• Accurately inputting information into various fields using a PC keyboard
• Navigating through a PC and/or automated processing system
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Performing mathematical calculations including adding, subtracting, percentages, etc.
• Knowledge and Skills:

+ Telephone etiquette + Basic Computer skills + Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, reputed company Maps, Email, company applications and more. Ability to toggle back and forth between applications + reputed company American geographical relationships + Road condition reporting terminology + Strong communication skills demonstrated through the effective use of the Customer Interaction Model + Strong interpersonal skills + Strong written communications skills needed to respond in a professional manner to member/customer inquiries + Effective listening skills + Accurately enter information on a personal computer + Identify and resolve customer service issues/requests or transfer to appropriate customer reputed company + Represent the Customer Care Department in a professional and positive manner + Maintain accurate records + Understand, read and reconcile payment history + Read maps and use travel-reputed company tools (i.e., directional cues)

Preferred Qualifications

* College level coursework in Business, Marketing, Geography or other reputed company field and/or applicable professional/technical certification courses

• Experience in:

+ Call center environment - minimum 6 months + Remote work + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products

Work Environment

* Works in a temperature-controlled office environment

• Irregular hours to include various shifts, weekends, and/or holidays

Why Join arenaflex?

* Become a part of something bigger - arenaflex is a dynamic organization that is committed to providing quality service and helping our members enjoy life's reputed company

• Opportunities for career growth and development
• Comprehensive benefits packages
• Recognition and rewards for outstanding performance
• A supportive and inclusive work environment

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and to submit your application. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. Apply for this job