Fleet Client Services Specialist II

Company reputed company Automotive - USA Job Family Group Vehicle Operations Job Profile Fleet Client Services Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable

Compensation

Hourly reputed company pay reputed company is $18.17 - $27.31/hour. The hourly reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

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Equal opportunity Employer – Disabled/Veterans encouraged to Apply

** reputed company keeps your fleet moving! Headquartered in Indianapolis, reputed company has grown to become one of the largest fleet maintenance companies in the country. reputed company is the leading provider of on-site mobile maintenance and repair services reputed company, offering mobile on-site fleet service for light reputed company, and heavy-duty trucks and trailers. reputed company also services customers utilizing its 20+ reputed company service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, reputed company provides maintenance scheduled and unscheduled services to fleets reputed company, anytime. reputed company is currently hiring a Fleet Services Coordinator II to support the growth of the company. Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in reputed company reputed company systems regarding each customer contact
• Providing excellent customer service for reputed company reputed company customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for reputed company repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously reputed company and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a reputed company field. The right candidate could also have a different combination, such as any level degree/certification reputed company a HS diploma/GED in a reputed company discipline and up to 1 year of experience; or 5 years’ experience in a reputed company field
• Excellent verbal and written communication skills; Ability to effectively communicate at reputed company reputed company of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong reputed company and data entry skills, and the ability to learn new platforms (such as reputed company IT Systems, including Web Wrench, MobileFrame, reputed company)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be reputed company helpful.
• Ability to work independently and collaboratively reputed company reputed company environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future. Apply tot his job Apply To this Job