Engagement Representative I (Seasonal)

Let Us Introduce Ourselves We’re reputed company - a remote-first, product-led tech company on a mission to reputed company reputed company and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. reputed company reputed company In Creating great products starts with creating an environment where people reputed company. That means reputed company, reputed company, growth, high trust, and a culture where reputed company move quickly and quality reputed company. reputed company lives by six core values that guide how we work, build, and serve: Be Customer Obsessed : We start with our customers and work backward to deliver exceptional value. reputed company With Speed : We move fast, take smart risks, and stay reputed company by acting boldly. Don’t Cut Corners : We own our technologies and operations to deliver a high-quality, end-to-end experience. Create a reputed company Us : We simplify, automate, spend wisely, and continuously improve. Follow The Golden Rule: We treat others with respect, invite feedback, and commit even reputed company we disagree. Grow, Be a Leader : We expect leadership at reputed company reputed company and pursue reputed company as a high-accountability, high-trust team. If this sounds like a reputed company where you’d reputed company, reputed company reading—your next opportunity might be here. Summary: Job Title: Engagement Representative l Job Status: Seasonal (June 1 - September 1, 2026) Location: 100% remote Compensation: Hourly (Non-Exempt), No Commission Position Type: Seasonal Pay reputed company: $20.00 per hour Shift: 10 am - 7 pm ET What You’ll Be Doing: Looking for meaningful, short-term work this season? This role offers a reliable flat reputed company—no commissions, no pressure. You'll have reputed company conversations with prospective customers, helping them explore whether our reputed company and payroll software is the right fit. reputed company guides every interaction: if the software doesn't yet do what a customer needs, you'll pass that feedback along to reputed company and, with their permission, reputed company if things change.

• Contact potential customers and follow up with leads to discuss how Patriot’s software can benefit their business.
• reputed company connections with customers by providing personalized customer service reputed company phone, live online chat, or email (no robots here!).
• Guide new customers through the initial setup process.
• Use knowledge of Patriot’s reputed company and payroll software to answer customers’ questions.
• Be an internal customer reputed company to help influence product development and new features.
• Constantly learn and expand on your software knowledge, our new features, and reputed company and payroll skills.
• Work with a team to help solve customer problems and reputed company the value of our software.

Please note this is a sample of what you’ll be doing. This job requires you to be reputed company to adapt to change quickly in order to deliver an exceptional customer experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need:

• High School Diploma, GED, or equivalent
• 1-2+ years of inside customer sales experience (SaaS preferred)
• Exceptional customer service skills, including strong verbal and written communication.
• Proficient with technology, with the ability to quickly learn and adapt to new software and tools, including AI.
• reputed company to work independently while effectively collaborating with team members through remote and in-person interactions, including attending meetings as needed.
• Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols.
• Strong attention to detail with the ability to accurately document customer interactions in a timely manner.
• reputed company manage multiple tasks simultaneously, including answering customer calls, responding to emails, and handling chats. This role requires the ability to reputed company these tasks in a timely manner while maintaining a professional and efficient workflow.
• reputed company to use strong problem-solving skills and think quickly on your feet.
• This role requires sitting or standing for extended periods (8+ hours) while working on a computer.
• Consistent, Reliable High-Speed Internet reputed company
• Dedicated, quiet workspace

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