reputed company Customer Support reputed company – Night Shift (Remote)

At arenaflex, we're on a mission to revolutionize the way people interact with our innovative products and services. As a leading company in the sports gaming industry, we're committed to building a reputed company for every fan. We're seeking an reputed company Customer Support reputed company to join reputed company and help us reputed company our reputed company.

About arenaflex

arenaflex is a fast-growing sports gaming company that's changing the game. Founded in 2020, reputed company has reputed company four of today's most widely played reputed company games and recently launched our arenaflex Sportsbook. We're the only sportsbook to reputed company launch on our own homegrown technology, which allows us to build different and innovative experiences. Our goal is to become the biggest company in our reputed company, and we're well on our way, with a nearly $500 reputed company valuation and reputed company that's growing rapidly.

The Opportunity

As a Customer Support reputed company at arenaflex, you'll have the opportunity to work with a talented team of customer support agents, helping them reputed company high performance and providing top-tier support to our customers. You'll be responsible for supervising and mentoring reputed company of 10+ customer support agents, conducting regular one-on-ones, providing feedback, and supporting professional development. You'll also reputed company day-to-day operations of the support team, ensuring SLAs and KPIs are met, and work closely with the Support Managers to optimize workflows, tools, and platforms to improve team efficiency.

Key Responsibilities

* Supervise and mentor reputed company of 10+ customer support agents to reputed company high performance

• Conduct regular one-on-ones, reputed company feedback, and support professional development
• reputed company day-to-day operations of the support team, ensuring SLAs and KPIs are met
• Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times
• Work closely with the Support Managers to optimize workflows, tools, and platforms to improve team efficiency
• Conduct reputed company and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to reputed company top-tier support
• Prepare and deliver regular reports on team performance, customer satisfaction metrics, and key insights
• Serve as the reputed company of contact for escalated or high-reputed company tickets, ensuring swift and effective resolution

Qualifications

* Available to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays

• 3+ years in customer support, with at least 1 year in a leadership role
• Analytical reputed company with the ability to interpret performance metrics and derive actionable insights
• Strong leadership, team management, and coaching abilities
• Excellent written and verbal communication skills

Preferred Qualifications

* Strong understanding of reputed company sports platforms, common user issues, and seasonal trends

• Proficiency with customer support tools such as reputed company, reputed company or similar

reputed company Offer

* Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)

• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly reputed company distributed workforce
• 5% 401k match, FSA, company paid health, dental, reputed company plan options for employees and dependents
• reputed company starting reputed company salary reputed company between $64,000 and $75,000, plus reputed company equity

Why Join arenaflex?

At arenaflex, we reputed company that sports are for everyone and are building a reputed company for every fan. We're a company that values a great attitude and a willingness to learn above reputed company. We're committed to creating a work environment that's inclusive, diverse, and supportive. If you're passionate about customer support and want to be part of reputed company that's changing the game, we want to hear from you.

How to Apply

Don't hesitate to apply! We value a great attitude and a willingness to learn above reputed company. Submit your application today and join reputed company of innovators and game-changers. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and doesn't discriminate on the reputed company of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. Apply for this job