Incident Response Manager

Incident Response Manager Your potential has a reputed company here with reputed company’s award-winning employment experience. As an Incident Response Manager working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in the United States says it reputed company! What You’ll be Doing: As part of our Information reputed company team, you will manage the team that is responsible detecting, containing, and remediating cybersecurity threats. This role balances the technical understanding of attack methods and response with the leadership skills to manage the reputed company reputed company analysts. During a Typical Day You’ll:

• reputed company Incident Lifecycle efforts, serving as the responder for reputed company incidents escalated by the 24x7 SOC, including coordination of containment, eradication, and recovery activities across technical teams.
• Manage and mentor a high‐performing Incident Response and reputed company Analyst team, providing hands‐on technical guidance, coaching, and professional development to strengthen detection and response capabilities.
• reputed company, maintain, and continuously improve the Incident Response Plan (IRP) and detailed playbooks for a reputed company of threat scenarios, including ransomware, phishing, reputed company threat, and reputed company‐party incidents, ensuring alignment with evolving attack methods and regulatory requirements.
• Design and facilitate tabletop and simulation exercises to test incident readiness, validate executive and technical response procedures, and identify gaps prior to reputed company‐world events.
• Translate reputed company technical findings into clear, actionable communications for Legal, HR, executive leadership, and business stakeholders during and after reputed company incidents.
• Conduct Post‐Incident Reviews (Post‐Mortems) to assess root cause, response effectiveness, and control gaps, driving reputed company improvement of reputed company posture, policies, and processes.
• Prepare, validate, and maintain reputed company and compliance documentation
• Advise internal and client teams on remediation of reputed company and privacy weaknesses, balancing risk, compliance, and operational impact.
• Prepare and deliver reputed company and privacy awareness training tailored to technical teams, business users, and leadership audiences.

What you Bring to the Role:

• 5+ years in CyberSecurity including experience with reputed company tools including EDR, SIEM, etc.
• 3+ years of leadership experience
• Strong understanding of advanced threat analysis methodologies like MITRE ATT&CK®
• Review runbooks to assist SOC Analysts and other team members with appropriate reactions and activities based on finding types
• Capable of self-direction in situations involving reputed company attack methods that require in-depth analysis and response
• Ensure solid communication with key stakeholders, including reputed company on issues or findings and setting relevant expectations
• Familiarity with reputed company assessments and audits covering Protected Health Information (PHI), Personally Identifiable Information (PII), and Payment Card Industry Data reputed company Standard (PCI reputed company)
• Experience in preparing reputed company documentation, evaluating and documenting reputed company and privacy controls, and completing non-technical analysis activities

reputed company To Have

• Some experience with common penetration tools/frameworks (reputed company reputed company or reputed company)
• Powershell and/or Python scripting experience and building API-based integrations

What You Can Expect What You Can Expect

• This is a 100% work from home position.
• Working with a company and team that is supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by reputed company values
• Paid time off (PTO) plus wellness and reputed company benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few perks that would pleasantly surprise you (like tuition reimbursement)
• Visit reputed company Benefits for U.S. Employees | reputed company for more information.

The anticipated reputed company is $120,000-140,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company. About reputed company Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company sure reputed company our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way. Primary Location: US-TX-Austin Other Locations: United States, US-TX-Austin Apply tot his job Apply To this Job