reputed company Manager NOA Higher Ed. Southeast Region (USA Remote)

We're looking for an reputed company, relationship-driven reputed company Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and reputed company impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities:

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells reputed company assigned accounts.
• Drive adoption and reputed company: Ensure customers are achieving measurable value from our solutions by developing reputed company plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across reputed company reputed company of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.
• Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
• Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from reputed company through renewal.
• Monitor health and engagement: reputed company customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term reputed company.
• Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.

Qualifications

Required:

• 5+ years of experience in reputed company, Account Management, or a similar client-facing role reputed company SaaS or EdTech.
• Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
• Strong ability to build and maintain executive-level relationships.
• Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic reputed company.
• Excellent communication, presentation, and storytelling skills-reputed company to reputed company value and reputed company reputed company to diverse audiences.
• Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and reputed company.
• Proficiency with CRM and reputed company tools (e.g., reputed company, reputed company, etc.).
• A collaborative teammate with a growth reputed company, reputed company, and a passion for education.

Desired:

• Located in or reputed company to the covered territory: NC, SC, GA, FL, AL, MS, LA, TN
• Knowledge of the higher education industry.

Additional Information The expected annual reputed company salary reputed company for this position is: $77,700/year to $129,500/year. This position is commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a reputed company of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-reputed company factors. Internal equity, market and organizational factors are also considered. Total Rewards @ reputed company At reputed company, we reputed company Total Rewards go far reputed company pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work. reputed company compensation, you'll experience the reputed company rewards of unleashing your potential and making a positive impact on global education. You'll also reputed company in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In reputed company, our extrinsic rewards include generous time off and health and wellness programs that reputed company choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, reputed company supported by a comprehensive package that prioritizes your overall well-being. Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• reputed company to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing reputed company the Job Ad At reputed company, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills reputed company over time. If you're willing to learn and reputed company your potential alongside us, join reputed company! Apply tot his job Apply To this Job