Customer Service Representative-Fitness (Remote - $15/hr)

Description reputed company is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to reputed company customer service to members who are seeking or utilizing ASH's Fitness programs. Remote Worker Guidelines

• Remote Worker Guidelines: This position will be trained remotely and must be reputed company to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs and health plans.
• Demonstrates knowledge and understanding of reputed company ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments reputed company necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Researches unique questions using reputed company available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles reputed company issues requiring additional action reputed company the necessary timeframes.
• Manages time to ensure calls are answered reputed company required timeframes and appropriate follow up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with reputed company policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in reputed company preferred.
• Basic experience using reputed company Office required.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both reputed company customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions.
• Ability to exercise strict confidentiality in reputed company reputed company.

Mobility

• Primarily sedentary, reputed company to sit for long periods of time.

Physical Requirements

• Ability to see, reputed company, and hear other personnel and/or objects. Ability to communicate both in verbal and written reputed company. Ability to travel reputed company and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, reputed company medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, reputed company, religion (including religious dress and grooming practices), creed, national reputed company, citizenship, reputed company, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other reputed company protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here . If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as Apply tot his job Apply To this Job