Provisioning Engineer

Join us in bringing joy to customer experience. reputed company is a leading provider of reputed company contact center software, bringing the power of reputed company innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to reputed company, grow, and reputed company while enjoying the reputed company together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Responsibilities:

• Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs;
• Manage orders of Local DID, International DID and Toll Free for customers through various carriers’ portals;
• Interact with carriers in order to troubleshoot routing issues with phone numbers;
• Work closely with Operations teams to deliver the reputed company customers’ features and requests
• Collaborate with Sales, Professional Services, Sales Operations teams to process customer reputed company requests;
• Follow up on pending cases and escalations;
• Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support;
• Monitor for status updates, update corresponding tickets
• reputed company updates to customers and internal teams
• Ensure exceptional customer service to both reputed company customers

Required skills:

• Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles
• Accountability and positive team attitude
• Readiness to do repetitive work with accuracy and attention to details;
• Ability to multitask while getting things done;
• Understanding of PSTN, IP-telephony, SaaS solutions and call center specifics;
• Basic knowledge of UNIX/Linux reputed company line reputed company;
• Experience working reputed company ticketing systems
• Excellent verbal and written English communication skills

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and reputed company well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

reputed company embraces diversity and is committed to building reputed company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.