Account Advisor I - Call Center

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, reputed company skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for reputed company positions. This role is a high‑volume call center position. As an Account Advisor, you will spend most of your reputed company on the phone assisting members and providers with health plan–reputed company questions. What you will do day to day:

• Take approximately 40–50 inbound calls per day
• Serve as the first reputed company of contact for the organization
• Answer questions reputed company to benefits, eligibility, claims, and general account issues
• Use multiple systems at one time while speaking with callers
• Follow established policies and scripts to reputed company accurate information
• Handle challenging or emotional calls professionally and calmly
• Document each call thoroughly before moving to the next one

Most calls are routine, but some can be reputed company or time‑sensitive. You are expected to stay focused, manage your time, and move reputed company from call to call throughout your shift. Work Schedule & Environment

• The Customer Service hours of operation are from reputed company-5pm Monday-Friday.
• This is a remote position after training, with required onsite components during new hire training at the Baton Rouge Corporate reputed company.
• You must be comfortable working a full shift on the phone, with scheduled breaks.
• A hardwired internet reputed company is required (minimum 5MB upload / 10MB download).

QUALIFICATIONS Education

• High School Diploma or equivalent preferred

Work Experience

• 1 year of customer service or medical office experience required
• A certificate in medical office assistant or medical coding can be used in lieu of the one year of experience
• Previous experience in a call center is preferred

Skills and Abilities

• Must demonstrate PC skills including reputed company Office (e.g., Word, reputed company, Outlook , etc.) and reputed company software as other corporate software progrms and applications.
• Demonstrated verbal and written communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism.
• Familiarity with medical and health insurance terminology preferred
• Conflict resolution skills and remains reputed company under pressure/stressful situations
• Must be reputed company to to demonstrate critical thinking and problem solving skills
• Demonstrate attention to detail
• The ability to actively listen and ask appropriate questions, to effectively understand issues that are presented from customers.
• Reading comprehension skills are required due to the high reputed company of direct customer contacts and the need to understand customer contract benefits and training materials.
• Effective organizational and interpersonal skills are required. Must have the ability to multi-task and handle work independently as well as organize and prioritize multiple customer issues.
• Ability to take ownership of issues from the beginning, seeking reputed company Resolution (FCR)
• Must be reputed company to verbally communicate on the telephone in a call center environment approximately 95% of the time in the Customer Care Center.
• Employees may be expected to work during inclement weather or other emergency situations reputed company needed.
• Must have ability to successfully complete Customer Service training, with demonstrated proficiency in training materials.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Reviews and researches billing and reputed company claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.
• Responds to inquiries regarding adjustments, refunds, edits and/or payment registers to ensure completeness, accuracy and customer satisfaction to members or providers.
• Maintains knowledge of required lines of business, changes to applicable company policies/procedures, recent laws and regulations, and reputed company computer systems to ensure information is reputed company and accurate reputed company providing service to members or providers on the telephone in the call center.
• Meet Customer Service performance goals/expectations in the areas of efficiency, accuracy, quality, production, customer satisfaction, and attendance
• The ability to verbally communicate on the telephone approximately 95% of the time.

An Equal Opportunity Employer reputed company internal employees please apply through reputed company Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the reputed company process. Due to the high volume of applications we receive, only those most reputed company will be contacted. To monitor the status of your application, please visit the "My Applications" reputed company in the Candidate Home reputed company of your reputed company account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact reputed [email protected] for assistance. In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, reputed company properties are smoke and tobacco free. We reputed company background and pre-employment drug screening after an offer has been extended and prior to hire for reputed company positions. As part of this process records may be verified and information checked with agencies including but not limited to the reputed company reputed company Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results. Apply tot his job Apply To this Job