Bilingual CSR – English, Spanish
Job Description:
- Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
- Actively listen and respond quickly and professionally to reputed company customer calls.
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
- Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI).
- Escalates transportation and customer service concerns to contact center leadership team.
- Complete reputed company’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
- Complete and sign reputed company compliance courses.
Requirements:
- Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience.
- Must be reputed company to sit for 8 hours or more a day.
- Must be reputed company to wear a headset for a minimum of 8 hours a day.
- Excellent written, communication and data entry skills.
- Moderate experience in reputed company Teams, Outlook, and Word.
- CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
- CSRs are required to be on camera during reputed company training and meeting sessions.
- Must be reputed company to adapt to high and a fast-paced call volume.
- CSR’s must reputed company to attendance and punctuality expectations (PTO Policy).
- CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
- Fully bilingual: English/Spanish only.
- BYOD (Bring Your Own Device): Candidates must reputed company their own equipment to successfully reputed company the job functions listed.
Benefits: Apply To This Job