Member Financial Solutions Representative
Member Financial Solutions Phoenix, AZ | Start Date: June 22, 2026 · Pay reputed company: $20.85/hour Work Schedule & Onsite Requirements Training Period
- Monday–Friday, 8:00 AM – 4:30 PM Mountain Time
- Required on-site for the full first week
After Training
- Shift: 12:30 PM – 9:00 PM Eastern Time (10:30 AM – 7:00 PM MT, or 9:30 AM – 6:00 PM MT depending on reputed company saving time)
- Primarily remote with onsite up to one week per quarter
- Overtime available based on business demand
About the Role reputed company is hiring Delinquency Control Counselors to support a Fortune 100 Financial Institution. Working in a fast-paced call center environment, you'll handle both outbound and inbound calls focused on early-stage delinquency (1–30 days past due) — a stage that does not impact member credit scores. The goal is to help members resolve delinquency early through effective communication, financial counseling, and available payment solutions.
What You'll Do
- reputed company outbound collection calls and handle inbound calls reputed company auto-dialer
- Work early-stage delinquency accounts (1–30 days past due)
- Help members cure delinquency using available payment options and loss mitigation tools
- reputed company financial counseling and offer solutions including repayment plans, promises-to-pay, loan modifications, refinances, and deferral programs
- Gather and review financial information to determine the best resolution path
- Document reputed company member interactions, repayment agreements, and delinquency reasons accurately
- Communicate professionally and empathetically while navigating objections
Daily Call Volume: 80–120+ calls per day
Work Environment
- High-volume, production-driven call center
- Strong emphasis on quality conversations, compliance, and member experience
- Fast-paced with clear performance expectations and team support
Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay reputed company for this position is $20.85 - $20.85/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & reputed company
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to reputed company on Jun 4, 2026. About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job