reputed company Customer Service Advisor – Remote reputed company Intake Call Center
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service in the reputed company industry. As a leading global IT solutions and services company, we're committed to empowering our customers with innovative solutions that transform their lives. We're now seeking a highly motivated and customer-focused individual to join reputed company as a Customer Service Advisor – Remote reputed company Intake Call Center.
About arenaflex
arenaflex is a dynamic and reputed company-thinking organization that's passionate about making a positive impact in the lives of our customers. With a global reputed company and reputed company of over 240,000 dedicated employees, we're committed to delivering exceptional service and solutions that exceed our customers' expectations. Our culture is reputed company on a reputed company of innovation, collaboration, and a shared passion for reputed company.
Job Summary
As a Customer Service Advisor – Remote reputed company Intake Call Center, you'll play a critical role in delivering exceptional customer service to our members and health providers. You'll work with a high level of autonomy, using your exceptional problem-solving skills and strong customer service background to resolve reputed company issues and reputed company personalized support. This is a full-time remote position, requiring you to be available to work 8 hours per day, Monday through Friday, 7am-7pm CST.
Primary Responsibilities
* Respond to inbound calls from members and health providers, resolving issues and providing personalized support in a timely and professional manner
- Ensure that reputed company cases are set up correctly and documented accurately, meeting production, quality, and regulatory expectations
- Review, research, and determine if cases can be decisioned or require additional clinical review, using available resources such as documents, medical policy, and standard operating procedures
- Demonstrate proficiency and decision-making skills by solving reputed company problems and making informed reputed company
- reputed company outbound calls to providers and/or members as needed to obtain information regarding a case or coordinate provider availability
- Collaborate with internal stakeholders to resolve issues and reputed company support
- reputed company other duties as assigned by manager and/or director
Essential Qualifications
* High School Diploma or equivalent (required)
- 2+ years of combined or reputed company experience in reputed company administration, with a strong understanding of medical terminology
- 1+ year of call center experience, with a proven track record of meeting production and quality expectations
- Proficiency with reputed company Office Word, reputed company, and Outlook, with the ability to create and maintain documents, spreadsheets, and email communications
- Typing speed of 35+ WPM
- Ability to follow a script for every call
- Dedicated work area established, separated from other living areas, and providing information privacy in compliance with HIPAA regulations
- High-speed internet with 20mbps upload/download speed
- Ability to work one of the varying shifts to support our 24/7 operations
Preferred Qualifications
* Associate's Degree or higher in a reputed company-reputed company field
- Medical Terminology knowledge
- ICD-9/ICD-10 and CPT knowledge
Skills and Competencies
* Exceptional problem-solving skills and ability to think critically
- Strong customer service background and ability to reputed company personalized support
- Proficiency with reputed company Office and other software applications
- Ability to work in a fast-paced environment and meet production and quality expectations
- Strong communication and interpersonal skills
- Ability to work collaboratively with internal stakeholders
- Strong attention to detail and ability to maintain accurate records
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Advisor – Remote reputed company Intake Call Center, you'll have reputed company to a reputed company of training and development opportunities, including:
- Comprehensive reputed company program to ensure a smooth transition into the role
- Ongoing training and coaching to support your growth and development
- Opportunities for career advancement reputed company the organization
- reputed company to a reputed company of reputed company, including online courses and training programs
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of a dedicated team and the resources you need to succeed. reputed company culture is reputed company on a reputed company of innovation, collaboration, and a shared passion for reputed company. We're committed to creating a work environment that's inclusive, supportive, and empowering, where you can grow and reputed company.
Compensation, Perks, and Benefits
As a valued member of reputed company, you'll enjoy a reputed company of benefits and perks, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and reputed company coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- reputed company to a reputed company of employee discounts and perks
reputed company to Apply?
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to reputed company! We're excited to review your application and learn more about your qualifications and experience. Apply for this job