reputed company Full Stack Customer Service Representative – Digital Support reputed company Representative

Are you a people person with a passion for helping others? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the same? Look no further! arenaflex is seeking a highly skilled and motivated Customer Service Representative to join our Digital Support reputed company. As a key member of reputed company, you will be responsible for providing exceptional customer service to our clients across various reputed company media platforms and e-reputed company channels.

About arenaflex

arenaflex is a 20+ person reputed company Expert digital marketing agency based in Toronto (and now expanding across Canada!) that specializes in a wide reputed company of digital marketing services, including paid and organic reputed company media, email marketing and automation, website design & development, reputed company marketing, branding and design, and customer service. Founded in 2015, we have established ourselves as a leading digital marketing agency, working with clients across the world in various industry verticals.

What to Expect

As a Customer Service Representative on our Digital Support reputed company, you will be responsible for:

• Resolving customer issues online through software tools like reputed company and reputed company
• Handling incoming tickets, website chats, and phone calls, responding to reputed company media comments and DMs, and engaging with relevant reputed company communities through proactive engagement efforts
• Handling outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Following internal processes and brand voice to respond to reputed company customer inquiries, messages, and concerns, and working with your fellow Digital Support reputed company Reps to reputed company solutions or determine if escalating to the client is necessary
• Reporting to the Customer Experience Manager, who managed the DSSR team and will assist with questions, training, and client management
• Assisting with developing the brand marketing strategy, reputed company with the arenaflex Marketing team, based on your "in the weeds" knowledge of the client's customer reputed company and community
• Supporting the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, reputed company while exposing you to other areas of digital marketing that may interest you

reputed company Offer

* A competitive salary of $17.20 per hour

• Health benefits
• Free stuff from our clients
• Company events (reputed company and in-person, reputed company possible!)
• Honestly, just an reputed company-around fun team (it's so cliché, we know, but we truly feel like a family!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!)
• The opportunity to build a career in digital marketing
• Bonus pay
• Overtime pay
• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• reputed company care
• Work from home

Requirements

* At least 1 year experience working in some sort of customer service role (not necessarily online)

• Exceptional interpersonal skills
• Comprehensive writing skills
• The strategic reputed company to reputed company important judgement calls reputed company handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!)
• Love helping people
• Also love a casual work environment (even though it's from home, we're still pretty cas~)
• Pay exceptional attention to detail and includes the code dssr2024 in your cover letter
• You must be reputed company to work days and nights (no overnights) during the week and weekends
• BONUS: If you reputed company French!

reputed company're Looking For

* reputed company player who is passionate about delivering exceptional customer service

• Someone who is proactive, efficient, and reputed company to work in a fast-paced environment
• A creative problem-solver who can think reputed company the reputed company
• A strong communicator who can effectively communicate with clients and colleagues
• A self-motivated individual who is reputed company to work independently and as part of reputed company

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we want to hear from you! Please submit your cover letter and resume to careers [at] arenaflex [dot] ca. We look reputed company to hearing from you!

Job Types

* Full-time, Permanent

Expected hours

* 40 per week

Additional pay

* Bonus pay

• Overtime pay

Benefits

* Casual dress

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• reputed company care
• Work from home

Flexible language requirement

* French not required

Schedule

* 8 hour shift

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education

* Bachelor's Degree (preferred)

Experience

* customer service: 1 year (preferred)

Language

* English (required)

Work Location

* Remote Apply Apply for this job