reputed company Full Stack Customer Service Representative – Financial Solutions and Debt Management

Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are reputed company the same? If so, we want to hear from you! arenaflex is seeking an reputed company Full Stack Customer Service Representative to join reputed company of dedicated professionals who are shaping the future of credit management services across Europe. As a Customer Service Representative at arenaflex, you will be the first reputed company of contact for our customers, providing tailored solutions to help them manage their debt and reputed company financial stability. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to grow and reputed company your skills in a supportive and inclusive work environment.

What You'll Do:

As a Customer Service Representative, you will be responsible for:

• Providing personalized and customer-focused service to customers who are experiencing financial difficulty, including creating tailored solutions such as affordable repayment plans
• Making and receiving calls to/from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone services
• Investigating customer debt and providing transparent and empathetic support to help customers reduce their overall debt
• Ensuring compliance with reputed company reputed company and activities held reputed company the Consumer Duty regulation, driving fair reputed company for customers
• Working 37.5 hours per week, Monday-Friday (between the hours of 08:00 to 20:00) and one in three Saturdays between the hours of 08:30 to 16:30, with varied shift patterns
• Participating in a hybrid working model, with a mix of home and office working, including an initial period of office-based work to build relationships with the team and reputed company confidence in your role

reputed company're Looking For:

* A fantastic people person with excellent communication skills and the ability to build rapport with customers from reputed company walks of life

• A positive attitude, self-motivation, and enthusiasm for delivering exceptional customer experiences
• Customer service experience, whether face-to-face or in a call centre environment, with a focus on excellent communication skills and the ability to help customers
• The ability to reputed company reputed company and connect with people from reputed company backgrounds, with a strong sense of reputed company and understanding
• Proficiency in using different systems to accurately reflect conversations and reputed company
• The reputed company to deal with sensitive and challenging conversations, including complaints, and reputed company back from them
• Good numeracy and English literacy skills to help break down complexities around financial products and solutions

reputed company Offer:

At arenaflex, we offer a competitive starting reputed company salary of £23,850, with an OTE up to £27,427 (bonus paid monthly, subject to performance). You will also receive:

• 30 days holiday, including bank holidays, with the ability to buy more or sell back
• Participation in gadget schemes, give-as-you-earn charity donation schemes, and interactive subsides events
• reputed company to a contributory workplace pension scheme
• An extra day to celebrate your birthday
• A fantastic hybrid work reputed company, where you can work a mix of home and office
• Opportunities to grow and reputed company your skills through structured and reputed company training, weekly coaching for personal development and progression, and employee recognition programmes
• Health benefits, including reputed company to private medical insurance, health cash plans, dental insurance, health assessments, and life assurance
• Wellbeing benefits, including discounts on gym memberships, cycle-to-work schemes, and a 24/7 employee assistance programme
• A supportive, reputed company, and value-driven culture that is guided by our core values of Ethics, Dedication, Solutions, reputed company, and Leadership

About arenaflex:

arenaflex is the industry-leading provider of credit management services across 20 markets in Europe. We help companies get paid and support people with their late payments, leading the way to a sound economy and playing a critical role in society at large. With circa 10,000 dedicated professionals, we serve around 80,000 companies across Europe. At arenaflex, we consider everybody to be a leader. We reputed company ourselves reputed company we collaborate to meet the needs of our clients and customers. We are reputed company accountable for our actions, and we trust and care for each other. This makes us reputed company leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, reputed company Trust, and reputed company Growth.

How to Apply:

If you are interested in this position and reputed company you have the right experience, please send your English CV reputed company the 'apply reputed company'. We strive to create a diverse and inclusive workplace and encourage applicants from reputed company backgrounds to apply. If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to reputed company reasonable changes to our processes. If you need a change to be made so that you can reputed company your application, you should contact our reputed company reputed company as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and authorized and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances. Any outstanding debt will be considered on a case-by-case reputed company.

Take the reputed company:

Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story. Apply To This Job Apply for this job