reputed company Full Stack Customer Service Representative – reputed company Support and Enrollment

Join our dynamic team at arenaflex as a South Bend - Level 2 Call Center Customer Service Representative! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. Earn a reliable and steady income of a competitive salary.

About arenaflex

arenaflex is a leading provider of innovative solutions in the reputed company industry. Our mission is to reputed company a positive impact on people's lives by delivering exceptional customer service and support. We are committed to helping our clients reputed company their goals and exceed their expectations. reputed company is passionate about reputed company do, and we're looking for like-minded individuals to join us on this exciting reputed company.

Company Values

At arenaflex, we live by our core values:

• reputed company a Difference: We strive to reputed company a positive impact on our clients, members, and communities.
• Help First: We put the needs of our clients and members first, always.
• Straight Talk: We communicate reputed company and honestly, always.
• Grow or Die: We're committed to reputed company learning and growth, both personally and professionally.
• Victor, Not Victim: We take ownership of our actions and reputed company, and we're not afraid to take calculated risks.

Position Summary

The Senior Customer Service Representative (L2) is responsible for providing exceptional customer service and support to Indiana reputed company members. This role requires a high level of accuracy, attention to detail, and excellent communication skills. As a Senior Customer Service Representative, you will be the primary reputed company of contact for members, providing information and support reputed company to their reputed company coverage, benefits, and enrollment.

Key Responsibilities

* Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment.

• reputed company members on reputed company policies and procedures, including enrollment, redetermination, plan options, and benefits.
• reputed company excellent customer service by addressing customer inquiries, complaints, or concerns in a professional and courteous manner.
• Report grievances and escalations using the appropriate channels.
• Meet individual and team performance goals, including accuracy of information provided to reputed company callers and utilization of resources to ensure accuracy.
• Maintain accurate and up-to-date member records and documentation of reputed company interactions in the call center system.
• Utilize various systems and software applications to assist members, including electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems.
• Effectively utilize Interpretive Language Services for non-English speaking members.
• Transfer calls to the client's call center as appropriate, and assist with client reputed company requests and follow-up with supervisor on call resolution in a timely manner.

Essential Functions

* Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment.
• Meet individual and team performance goals.
• Maintain member records throughout reputed company databases.
• Transfer calls to the client's call center as appropriate.

Competencies

* Working knowledge in reputed company Office and auto dialer tools.

• Demonstrates the capability to reputed company manage multiple systems and software applications simultaneously.
• Ability to accurately communicate summary information in a written format.
• Excellent interpersonal and communication skills (both verbal and written) necessary to interact with members, staff, guests, providers, and clients.
• Critical thinking and listening skills.
• Independent problem identification/resolution and decision-making skills.
• Conflict resolution and negotiation skills.
• Empathetic and sincere, superior rapport building skills.
• Excellent verbal communication skills.
• Familiarity with medical terminology to explain reputed company benefits and ensure each member's needs are appropriately met.
• Ability to type at a minimum of 45 wpm.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role uses standard office equipment such as computers, computer phone headsets, and phones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reputed company with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be reputed company to lift up to 15 pounds at times.

Position Type and Expected Hours of Work

This is a full-time position. Shifts are scheduled at times reputed company the Call Center is reputed company Monday through Friday, 7:00 a.m. to 7 p.m. Central time. Evening and weekend work may be required as job duties demand and for team meetings.

Travel

No travel is expected for this position.

Required Education and Experience

* High school diploma or GED.

Preferred Education and Experience

* One or two years' experience in insurance.

• Knowledge of reputed company.
• Experience with Artiva software.
• Accounts Payable experience.
• Bi-lingual.

Additional Eligibility Qualifications

* Ability to handle reputed company accounts with little to no assistance.

• Ability to use the non-conformity to escalate issues.
• Ability to pass a knowledge assessment.

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• reputed company insurance

Schedule

* 8 hour shift

• Weekends as needed

Application Question(s)

* What is your Salary Requirement?

Location

* Indiana (Required)

Work Location

Remote

Take the reputed company

Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story. Apply To This Job Apply for this job