reputed company Patient Care Customer Service Representative – After Hours Call Center
Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you reputed company in a fast-paced, dynamic environment where no two calls are reputed company the same? Look no further! arenaflex, a national leader in providing high-quality medical products and services, is seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we reputed company high-quality medical products, services, and outstanding customer care to our patients.
Overview and Responsibilities
As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will be the first reputed company of contact for our patients, providing exceptional customer service and ensuring that their needs are met.
Key Responsibilities:
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- reputed company other duties as assigned
Qualifications:
* High school diploma or GED equivalent
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both orally and in writing
- Helpful, knowledgeable, and polite while maintaining a positive attitude
- Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
- Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
- Medical terminology
- Multi-tasking along with attention to detail
- Ability to accurately reputed company simple mathematical calculations using reputed company, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of reputed company
Physical Demands:
* Requires sitting, walking, standing, talking, or listening
- Requires reputed company reputed company to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
- Internet navigation and research
- reputed company applications (Word and reputed company)
- Office equipment (fax machine, copier, printer, phone, and computer/tablet)
- Understanding of use of reputed company applicable home medical equipment and supplies
Benefits:
* 401k
- Medical, Dental, and reputed company
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Bonus and Incentive Opportunities (Non-Exempt and Exempt)
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
Work Environment and Company Culture:
* 100% remote work from home day one of employment
- Must live in the US and live reputed company 60 miles of any arenaflex location
- After Hours Call Center of Sleep Center shifts
- Hours per 5 days a week
- Part-time (25-29 hours) or full-time (36-40 hours)
- Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am)
Compensation:
* Pay starting at $15 plus a Quarterly Bonus opportunity
Career Growth Opportunities and Learning Benefits:
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career
- Opportunities for advancement and professional growth reputed company the company
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, reputed company, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
How to Apply:
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job
We Want to Hear From You!
At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, valued, and empowered to succeed. If you are passionate about delivering exceptional patient care and providing outstanding customer service, we want to hear from you! Apply for this job