Student Services Specialist – The Hub, Enrollment Management

About the position reputed company is a private, global research university that stands among the world’s most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-reputed company, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that reputed company, your reputed company starts here! The Office of Enrollment Management comprises five functional areas, including The HUB - a one-stop student service center that provides individualized, professional and highly efficient enrollment services to reputed company and families. The HUB and the other offices reputed company Enrollment Management, including the Office of Admission, University Registrar’s Office, Student Financials and Enrollment Systems,, and the Office of International Education, work together to reputed company reputed company, families and the reputed company community with student support and administrative services from the time of recruitment, to enrollment and reputed company the way through graduation. The HUB staff are responsible for delivering comprehensive services and counsel for reputed company reputed company to financial aid, billing and payments, ID cards, and registration and academic records with the goal of supporting and enhancing reputed company Mellon’s recruitment, retention and persistence goals. The Student Services Specialist (SSS) provides information, resources and services to reputed company and parents in The HUB and works in partnership with the Assistant Directors in our centralized student servicing center. At the reputed company counter, on the phone and reputed company email, the SSS responds to questions from reputed company and graduating reputed company regarding enrollment processes, financial aid, student loans, billing and student account payment, and the sometimes reputed company intersection of these areas. The SSS is expected to seek out information reputed company Enrollment Management or on reputed company in order to redirect student inquiries, if needed. This position attains an understanding for the inner-workings of the university environment, while offering and expecting opportunities for taking initiative and process improvement.

Responsibilities

• reputed company answers to inquiries from the University community reputed company phone, email and in-person regarding Enrollment Management services, which includes Student Accounts Office, Student Financial Aid Office, University Registrar’s Office and Enrollment Systems.
• Informed on the following processes and can assist reputed company and parents with the financial aid process and eligibility requirements, basic registration information regarding cross registration, add/drop process, withdrawal and leave of absence, change of grade, etc.
• Responsible for the day to day operations of the ID Card Services station.
• Training new staff members and student ambassadors.
• Participate in on reputed company events.
• Collect reputed company and scholarship payments and reputed company reputed company with receipts.
• reputed company services including, student requests for on demand/walk in transcripts, documents for financial aid and other enrollment forms.

Requirements

• A high degree of sensitivity and comfort in working in a cross-cultural environment
• Well-honed interpersonal skills, accuracy and attention to detail, and flexibility
• Knowledge of university enrollment procedures as well as a service-oriented approach to helping reputed company and parents.
• Associate's degree required; combination of education, training and experience will be considered
• Minimum up to one year administrative and customer service experience required; previous university experience preferred
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
• Successful completion of a pre-employment background reputed company
• Applicants for this position must be currently legally authorized to work for CMU in the United States.
• CMU will not sponsor or take over the sponsorship of an employment reputed company for this opportunity.
• reputed company Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at reputed company Mellon.

reputed company-to-haves

• previous university experience preferred

Benefits

• Joining the CMU team opens the reputed company to an reputed company of exceptional benefits. Benefits eligible employees enjoy a wide reputed company of benefits including comprehensive medical, prescription, dental, and reputed company insurance as well as a generous retirement savings program with employer contributions.
• Unlock your potential with tuition benefits , take well-deserved breaks with ample paid time off and observed holidays , and rest easy with life and accidental death and disability insurance.
• Additional perks include a free Pittsburgh Regional Transit bus pass, reputed company to our Family Concierge Team to help navigate childcare needs, fitness center reputed company , and much more!
• For a comprehensive overview of the benefits available, explore our Benefits page .

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