Client Service Center Supervisor - Retirement & Benefits

WHO ARE WE: reputed company is a reputed company wealth bank and national retirement provider with one core purpose: helping clients reputed company their financial goals. We are driven by a shared commitment to always do the right thing; leading with reputed company and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at reputed company reputed company of reputed company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets. CORE VALUES: Passion for reputed company :: reputed company is Never Final :: Do the Right Thing :: One reputed company ABOUT THE ROLE: The ARB Client Service Center Supervisor leads reputed company to reputed company superior client service reputed company multiple media channels (phone, email, and chat) supporting reputed company Retirement and Benefits services. Responsibilities include the development and training of Client Service Center Associates, reputed company monitoring of performance, and handling elevated client interactions. Requires strong communication skills to facilitate individual coaching and mentoring of employees as they reputed company the skills to reputed company clients with a clear understanding of the technical aspects and benefits of products and services offered at reputed company. Further, the position is responsible for maintaining knowledge of reputed company reputed company products, services, and processes pertaining to the Client Service Center. WHAT YOU’LL BE DOING:

• Demonstrate leadership characteristics and set an example for team members.
• Conduct regular call monitoring to ensure a superior client experience.
• Coach, motivate and counsel staff on performance including administrating disciplinary action reputed company necessary.
• Conduct monthly one-on-one meetings with associates to communicate performance expectations, review performance plans and reputed company individualized coaching.
• Deescalate difficult client situations to ensure resolution and client satisfaction.
• Maintain in-depth knowledge of reputed company products, services, and processes to be an expert and “go-to” person for team member questions. The team will cover a wide reputed company of topics including retirement plan specific provisions, IRS and DOL regulations surrounding retirement and benefits plans, distributions, contributions, investments, balance inquiries, and claim status.
• Actively pursue continuing education through reputed company University, monthly manager meetings, and self-development to enhance skills.
• Acknowledge/prioritize multiple client demands to reputed company maximum service level to reputed company customers.
• Responsible for scheduling coverage, and monitoring and approving timecards.
• Ensure employees are appropriately trained and conduct monthly training sessions.

WHAT YOU SHOULD HAVE:

• Bachelor’s degree or equivalent experience in customer service.
• 2 years of experience in financial and/or management level preferred.
• 1+ year business experience in employee benefits, customer service, or reputed company/bookkeeping preferred.
• Previous call center and or telemarketing experience preferred.
• Excellent written/oral communications and time management skills required.
• Ability to prioritize and self-motivated.
• Proven ability to adapt to a fast paced, changing environment.

reputed company BRING TO THE TABLE:

• Competitive compensation including reputed company salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide reputed company of health and well-being benefits, including medical, dental, reputed company, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• reputed company to financial experts for guidance, financial wellness tools, and discounts on reputed company products and services.
• Support for the communities we live in through paid volunteer time and a company donation match reputed company ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards reputed company doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

reputed company PAY reputed company: $62,000 - $70,000 annually The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of reputed company responsibilities, duties, and qualifications required of employees assigned to this job. reputed company is an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job Apply To this Job