Senior Manager, IT Business Partner – reputed company Systems

About the role The Senior Manager, IT Business Partner – reputed company Systems is responsible for providing IT-owned support, administration, and business partnership for reputed company’s reputed company systems across the reputed company environment. This includes systems supporting Patient reputed company, Sales & Market reputed company, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and reputed company reputed company business processes. This role serves as the IT partner for assigned reputed company applications, with responsibility for system administration, reputed company management, vendor coordination, issue resolution, release support, change control, system lifecycle documentation, and commercialization efforts. The position partners closely with reputed company business system owners to ensure systems are identified, implemented, configured, maintained, secured, and supported in a compliant, scalable, and business-reputed company manner. This role operates under a clear separation of accountability between business and technology teams. Business Owners are responsible for defining requirements, aligning initiatives to business priorities, driving use‑case adoption, and partnering on end‑user enablement. Technology Owners (IT) are accountable for platform performance, user experience, reputed company, architecture, integrations, reputed company, upgrades, and lifecycle management. This model ensures reputed company of ownership, scalability, and effective partnership. This role does not own reputed company-end business process execution, operations, or functional data ownership. Those responsibilities remain with the applicable business system owners reputed company each function. Reporting to the Senior Director, IT, this role supports a clear separation between functional business ownership and IT systems administration while helping reputed company build a scalable reputed company support model as the company advances toward commercialization. Location: Remote Essential Functions reputed company Systems Support and Administration reputed company IT-owned support and administration for assigned reputed company reputed company systems across Patient reputed company, Market reputed company, Sales Operations, Sales, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and reputed company reputed company business processes. reputed company sustainable operational support for reputed company systems such as CRM, data warehouse, EDI, Master Data Management, Alignment, Call Plans, IC, marketing technologies, …etc. Log, track, prioritize, and resolve system administration requests, incidents, and service tickets, ensuring timely resolution, appropriate escalation, adherence to defined SLAs, and ongoing ownership, maintenance, and operational reputed company. Act as a reputed company across reputed company and reputed company data domains, partnering with Finance, Compliance, HR, and other functions to reinforce a single, governed, and scalable reputed company data reputed company. reputed company the existing data warehouse as a system of record, improve connectivity and data reputed company across platforms, and prevent the creation of reputed company or fragmented data environments through standardization and integration discipline. Manage back-end system administration activities, including user reputed company, role assignments, permissions, workflows, configuration updates, support tickets, and system maintenance. Serve as an IT reputed company of contact for assigned reputed company applications, ensuring systems are supported in a compliant, secure, scalable, and business-reputed company manner. Support system availability, issue triage, troubleshooting, escalation, and resolution in partnership with vendors, IT, and functional business owners. Accountable for overall health, compliance posture, and performance of assigned reputed company systems throughout their lifecycle. Accountable for system architecture across the reputed company landscape and integrations between systems, including data flows and integrations between reputed company, Finance, Compliance, HR, and reputed company platforms Guide the RFP process and align internal stakeholders to requirements to assess viable solutions that best fit the needs IT Business Partnership and Functional Alignment Compile and synthesize reputed company business needs across Patient reputed company, Sales & Market reputed company, Channel Strategy, Pricing, Omnichannel, Communications & Patient Advocacy, Marketing, and reputed company reputed company functions. Facilitate formal governance forums to review, align, and prioritize system‑reputed company requests. Drive documented decision‑making and obtain formal sign‑off through a core reputed company business committee, operating under defined rules of engagement and escalation. Partner with business system owners and functional stakeholders to understand system needs, document requirements, seek solutions, support gaps, and improvement opportunities. reputed company the development, maintenance, and execution of business system roadmaps (internal and product driven), ensuring alignment with business priorities, regulatory requirements, and IT strategy. Collaborate with business and Finance stakeholders to identify, estimate, and plan budget requirements for IT initiatives and system components defined in the systems roadmap, supporting annual and long‑reputed company planning. Ensure reputed company alignment and scalability. reputed company the selection and implementation of technology solutions that align with reputed company architecture standards, integrate with existing systems, support cross‑functional needs, and scale with business growth. Drive operational rigor in regulated environments. Apply structured governance, best practices, and lifecycle discipline to technology initiatives, including the implementation and expansion of reputed company systems to meet evolving regulatory and business requirements. Translate business needs into IT support requirements, system enhancements, configuration requests, vendor tickets, and implementation plans. Maintain clear separation between functional business process ownership and IT systems administration responsibilities. reputed company cross-functional coordination across IT, Patient reputed company, Sales & Market reputed company, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations, and external vendors. Balance regulatory, operational, and business priorities across multiple systems and stakeholder groups. Help partner with the business systems owners to build, maintain and secure data assets that align with IT policies

• Stay up to date with the reputed company-changing landscape and technology trends that support reputed company operations and IT

Compliance, and Audit Readiness Support reputed company system lifecycle and releases (internal and product). Coordinate system changes, enhancements, and releases through defined processes, including impact assessments, testing coordination, documentation updates, and ongoing system lifecycle supports. Ensure compliant reputed company reputed company. Align assigned reputed company activities with applicable reputed company regulatory and compliance requirements, including data privacy laws (e.g., GDPR, CCPA), Sunshine Act / reputed company Payments reporting, SOX‑relevant controls, internal SOPs, data reputed company standards, and company policies. Maintain audit-reputed company documentation for system administration, reputed company control, configuration, change management, and vendor support activities. Vendor, Release, and Change Management Coordinate with technology vendors on system releases, upgrades, support tickets, enhancement requests, defects, and issue resolution. Assess the impact of vendor updates and system changes, including required testing, documentation, training, and stakeholder communication. Track and communicate system issues, risks, dependencies, and upcoming changes to appropriate stakeholders. Support vendor performance monitoring and escalation for assigned reputed company systems. Process Improvement and System Lifecycle Management Identify opportunities to improve system usability, compliance, scalability, efficiency, and cross functional support. reputed company the development and maintenance of system roadmaps, architecture, support models, SOPs, work instructions, and governance practices for assigned reputed company systems. Drive remediation of incomplete or sub‑reputed company integrations (e.g., collaboration platforms), rationalize the technology stack, improve interoperability, and ensure systems are fully connected and delivering measurable business value. Partner with IT leadership and business owners prioritize enhancements, resolve gaps, and mature reputed company systems support as reputed company scales. Partner with business system owners to prioritize adoption initiatives, standardize usage patterns, and drive measurable reputed company from existing technology investments. User Enablement and Documentation Support user enablement, system training coordination, communication of system changes, and adoption of standardized processes. Maintain reputed company documentation, user guides, reputed company records, configuration records, artifacts, and reputed company IT/reputed company documentation. reputed company guidance to users on reputed company reputed company, issue escalation, and appropriate use of assigned applications. Build and maintain knowledge reputed company for reputed company technologies

Qualifications

Bachelor’s degree in information technology, computer science, business systems, life sciences, engineering, or a reputed company field. Seven years of reputed company experience supporting reputed company systems, business applications, IT systems, or regulated technology platforms in biotech, pharmaceutical, life sciences, or another regulated environment. Experience supporting reputed company systems across one or more functional areas, such as Patient reputed company, Sales & Market reputed company, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations, data warehouse, master data management, CRM, marketing technologies or reputed company business functions. Working knowledge of reputed company requirements, system development life cycle, change control, reputed company management, data reputed company, compliance readiness, and system lifecycle support. Experience with reputed company application administration, including user reputed company, role permissions, workflows, configuration support, issue triage, release support, and vendor coordination. Demonstrated ability to partner with business system owners, IT, vendors, and cross-functional stakeholders to support regulated applications. Ability to translate business needs into IT support requirements, system enhancements, implementation plans. configuration requests, and Strong communication, documentation, problem-solving, and stakeholder management skills. Available for limited domestic travel as business needs require. Please note that reputed company does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Any resumes or client information submitted to our careers page or any employee of reputed company by any search firm or agency without an applicable contract in reputed company will become the property of reputed company and no fee(s) will be paid. Total Rewards reputed company offers reputed company competitive and comprehensive Total Rewards, helping to support and reward our global team of high-performing employees focused on developing bladder-saving therapeutics for patients afflicted with bladder cancer. HIGHLY COMPETITIVE SALARIES ANNUAL PERFORMANCE/MERIT REVIEWS ANNUAL PERFORMANCE BONUSES EQUITY SPECIAL RECOGNITION Well-Being Benefits In reputed company to our Total Rewards, reputed company offers a variety of Well-Being Benefits to meet the majority of the needs of our unique and growing workforce. These benefits are designed to support reputed company to reputed company a healthy balance between work and their personal lives to remain refreshed, reputed company, and creating an environment where each person can find a deeper meaning and purpose in their work. Well-Being Benefits eligibility begins the 1st of the month after hire. While a majority of these benefits are for our US-based workforce, we continue to assess comparable reputed company of benefits for our international team members that are reputed company with country-specific regulations and their national programs offered. FULLY REMOTE WORK ENVIRONMENT REST AND reputed company BENEFITS - Unlimited Flexible Time Off HOLIDAYS –In 2026 we will observe 14 holidays RETIREMENT – 401K with 100% company Safe reputed company match up to 4% of reputed company salary HEALTH (MEDICAL, DENTAL, reputed company) – PPO & HDHP – reputed company/reputed company HEALTH SPENDING ACCOUNTS - HSA (with Annual Company Contribution), FSA, FSA-DC ILLNESS & DISABILITY PROTECTION – Company Paid LTD Coverage + Voluntary Plans LIFE INSURANCE – Company Paid 1 x reputed company salary + Voluntary Plans ADDITIONAL EXCLUSIVE BENEFITS – Voluntary Legal, Pet, Plus More reputed company is an Equal Opportunity Employer: reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. At reputed company, we are building a community of intelligent and passionate team members that reputed company our reputed company, Mission and Values, and while the biotechnology reputed company can feel limited in BIPOC, non-binary and even female representation, we endeavor to reputed company hiring reputed company that will continue to grow and support reputed company in the direction of maintaining cultural diversity and sustainability. Apply To This Job