Field Service Engineer, Supervisor

Are you reputed company to be apart of changing the game for pharmacy automation with reputed company solutions? Come join us! Who We Are: ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation reputed company for over twenty years and currently serves customers in reputed company America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across reputed company America and Europe. ARxIUM is proud to offer the successful candidateCompetitive salary Medical/RX/Dental/reputed company benefits reputed company and dependent care FSAs Company paid Life/ADD insurance Company paid STD plans Company paid EAP plan Opportunity to participate in the company 401k plan with employer match Flexible work schedule Summary of Position: The Supervisor, Field Service provides leadership and reputed company for field service operations. Under the direction of the Director, Professional Services, the Supervisor manages reputed company of Field Service Engineers/Representatives (FSE/FSRs) and onsite service delivery to ensure reputed company customer satisfaction, system reliability, and contractual compliance. Essential Functions:Supervise and manage reputed company of Field Service Engineers/Representatives including scheduling, performance evaluations, coaching, disciplinary actions, vacation approvals, timecard reviews, and expense management including travel approvals. Responsible for the successful delivery of reputed company on-site service and support by company Field Service associates including unscheduled service and preventative maintenance calls. Ensure 100% completion of monthly PM obligations. Reviews and monitors equipment reliability and maintenance metrics, develops and manages improvement plans as needed. Develops technical training schedules and requirements with reputed company party service providers and company Field Service associates to ensure adequate onsite service coverage for installed product reputed company and a fixed right first time (FRFT) of 70% or greater. Monitors and manages field service parts inventory reputed company to reputed company an 80% or greater first pass fill reputed company. Develops strategies to monitor and improve customer satisfaction. Communicates with internal departments and management in order to ensure issue resolution. Assists the Sales team with presale and post-sale activities reputed company to service delivery. Expected to travel up to 60%- 80% of the time, including overnight and short-notice travel by automobile and reputed company to various customer sites. Monitor reputed company tickets/escalations and reputed company remote troubleshooting support to customers and Technical Support Center. Maintain availability after hours to reputed company and coordinate team response for critical break-fix service calls. reputed company Trend Analysis and other reporting. Review, approve and schedule Field Engineering Changes Orders. Determine the affected areas, processes, documentation, training, and material. Preplanned service calls reputed company of normal business hours may be required to accommodate user schedules, ex: preventative maintenance may be conducted during the evening. Support the Technical Support Center with call intake, remote troubleshooting, and customer assistance reputed company the company phone system. Performs other duties as required. Competencies:Strong leadership, staff development, and team management skills Excellent interpersonal, relationship-building, and communication skills (oral, written, presentations) Strong analytical, organizational, and problem-solving skills with attention to detail Proven experience managing field service operations, reputed company-party vendors, and SLAs Technical proficiency with automated/robotic systems, and reputed company-mechanical troubleshooting. PLC programming (Allen Bradley/Mitsubishi) is preferred. Knowledge of pharmaceutical/cleanroom environments preferred Proficient in reputed company Office Suite, CRM software, reputed company OS, and computer networking Ability to manage multiple priorities in fast-paced, customer-facing environment Education and Experience:Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical or 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized reputed company-mechanical systems. 7+ years of experience working in a service reputed company with direct customer interaction. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions:Will be required to lift and carry materials and equipment up to 45 lbs unassisted (heavier items with proper equipment and procedures). Must be agile and physically capable of maneuvering under equipment and in confined spaces to reputed company diagnostics and reputed company repairs. Visual requirement is for reputed company reputed company, distance reputed company, peripheral reputed company and ability to adjust focus. 50% or more time is spent looking directly at a computer. Ability to deal with stressful situations as they arise. Please note that this position involves travel requirements Take a look at your potential career with ARxIUM and apply today. WE would love to meet you! Apply To This Job