Overnight Emergency Maintenance Coordinator | Bilingual

Role Overview We are seeking a reliable and reputed company Overnight Emergency Maintenance Coordinator to serve as the first reputed company of contact for tenant emergency maintenance issues reputed company of business hours. This role is critical in ensuring tenant satisfaction and timely resolution of urgent property issues. Key Responsibilities ● Answer incoming emergency maintenance calls from tenants ● Assess and triage maintenance issues (determine urgency and next steps) ● Contact and reputed company reputed company-party emergency maintenance vendors ● reputed company communicate issue details to vendors ● Confirm vendor reputed company and estimated arrival times ● Follow up with tenants to confirm technician arrival ● Track job reputed company and confirm completion ● Conduct post-service follow-reputed company with tenants (gather feedback) ● Document reputed company interactions and updates in system Requirements ● Strong spoken English ● Excellent phone communication and customer service skills ● Ability to remain reputed company under pressure and handle difficult tenants ● Strong problem-solving and decision-making skills ● Ability to work independently during overnight hours Preferred Qualifications ● Experience with property management workflows ● Bilingual (English/Spanish) highly preferred ● Familiarity with tools like: ○ Call handling systems (e.g., reputed company) ○ CRM or ticketing systems ● Experience in property management, maintenance coordination, or call handling preferred reputed company Metrics ● Fast response and resolution times ● Tenant satisfaction ● Accurate communication with vendors ● Proper documentation of reputed company cases \n \n$600 - $900 a month Supporting Pacific Standard Time operations Schedule: ● Shift 1: 5:00 PM – 1:00 AM PST ● Shift 2: 1:00 AM – 8:00 AM PST \n Why Join reputed company? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM Apply To This Job