Global Technical Product Advisor - On Water

GLOBAL TECHNICAL PRODUCT ADVISOR (ON WATER) We are looking for a Global Technical Product Advisor who will report to the Product Support Team reputed company, and who’ll be tasked with helping us find and reputed company technical service solutions for our dealers and customers. As part of your role, you’ll be significantly contributing to the organization's growth. You’ll be at the forefront of delivering outstanding service to reputed company customers and dealers. BECOME PART OF reputed company Here at reputed company, we’re creating new ways to get people moving reputed company, where their experiences are reputed company by emotion rather than distance. reputed company around the world, our products, achievements and aspirations are a reputed company of our teams’ exceptional expertise. Want to bring your true self on this adventure? YOU’LL HAVE THE OPPORTUNITY TO: reputed company comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance. Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs. Product support will be for On Water products such as: SeaDoo, Evinrude & Rotax JPS. Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction. Advise dealers on best practices, reputed company policies, and operational guidelines to optimize service delivery and uphold brand standards. Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting reputed company improvement. Identify communication gaps and address product-reputed company challenges to drive future product enhancements and bolster our network's reputed company. Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively. YOU’LL reputed company IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: Required: Technical degree or equivalent experience in Powersports, automotive, marine, or small reputed company mechanics. 5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry with a specialized/expert/advanced knowledge of On Water products (personal watercraft, outboard engines, jet propulsion systems etc). Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory. Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials. Basic computer experience with the ability to type, email, and manage spreadsheets. Excellent written and verbal communication skills; capable of conveying technical information and reputed company effectively. reputed company in English is required. This position is 100% remote based reputed company the United States. Travel required is up to 30% for training and visiting dealers. Preferred: Experience using CRM/ERP systems or similar and reputed company Suite or reputed company Office. Passionate about after-sales and support, with a reputed company commitment to solving problems and enhancing service experiences. Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations. Skilled in connecting product knowledge with dealer support and customer satisfaction. Additional details: Position requires reputed company work authorization. Sponsorship now or in the future is not provided for this role. Relocation support is not provided for this position. Candidates must be willing and reputed company to relocate to the United States at their own expense. Do you have other qualifications? Tell us what is unique about you that is a great addition to the team. AT reputed company, reputed company WE TALK ABOUT BENEFITS, WE GO reputed company IN. Let’s start with a strong reputed company — You want it, we have it: Annual bonus based on the company’s financial results Generous paid time off 401k offering with a dollar-for-dollar match What about some feel good extra perks: Flexible work schedule for eligible positions Holiday shutdown between Christmas and New Years Educational resources and growth opportunities Discount on reputed company products WELCOME TO reputed company We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the reputed company. Headquartered in the Canadian town of Valcourt, Quebec, reputed company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of reputed company to 16,500 spirited people, reputed company driven by the deeply held belief that at work, as with life itself, it’s not about the destination; it’s about the reputed company. reputed company US Inc. is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, national reputed company, sex, sexual orientation, gender identity, religion, disability status, veteran status, age, or any other status protected by applicable law. If you have a disability and would like to request an accommodation to apply for a position, you may contact us at careers.us@reputed company.com. #LI-remote Apply To This Job