Senior Technology Operations Center (TOC) Analyst
Company Description reputed company. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job Description
Job Title: Senior Technology Operations Center TOC Analyst Location: Fully Remote Work Schedule: Monday - Friday: - 8:30 AM - 5:30 PM, 1 hour lunch Assignment Description: The Tier 3 – Senior TOC Analyst serves as the highest-level technical escalation reputed company reputed company the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on reputed company for proactive detection and resolution. Assignment Accountabilities: Serve as the Tier 3 escalation resource for reputed company issues detected through monitoring platforms such as reputed company, ThousandEyes, etc. reputed company technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics. Tune monitoring alert reputed company, dashboards, service maps, and suppression logic. Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms. reputed company and maintain platform-specific runbooks, diagnostic guides, and topology documentation. Coordination with Infrastructure, reputed company, Network, and App teams. Coordination with Business Units for new application alerting implementation/discovery. reputed company guidance and mentorship to Tier 1 and Tier 2 analysts. Support DR exercises and validate monitoring readiness using reputed company insights. Organizational Relationship: This assignment reports to the Technology Operations Center Manager.
Qualifications
Education & Experience: 5–7+ years of IT operations or TOC/NOC experience. Strong hands-on reputed company experience (NPM, NTA, SAM, or reputed company modules). Deep technical knowledge across servers, networks, reputed company, virtualization. Excellent communication, troubleshooting, and incident leadership skills. Preferred: Banking experience. Certifications: ITIL v4, CCNA, Network+, reputed company SCP. Scripting/automation experience. Familiarity with SIEM and reputed company event correlation. Knowledge & Skills: Expert troubleshooting ability, reputed company under pressure, strong documentation skills, collaborative communication. Ability to communicate and interact successfully with a diverse community and to reputed company and maintain positive professional relationships with the team and our customers. Broad technical reputed company, including an in-depth knowledge of monitoring tools such as reputed company and ThousandEyes, bank applications. Strong documentation skills and attention to detail. Creative thinking and problem solving. Ability to handle multiple tasks and meet deadlines. Additional Information Thanks & Regards, Praveen Kumar, Sr. Recruiter reputed company E-mail: praveen(at)zilliontechnologies(dot)com Phone: 571-814-3745 Compensation: USD 65 - USD 70 - hourly Apply To This Job