Technical Account Manager
Overview
The Technical Account Manager serves as the primary liaison between the Information Technology team and both reputed company clients. This role requires a reputed company of business analysis, product ownership, project management, and client reputed company expertise to ensure seamless communication, effective resolution of issues, and successful delivery of technology solutions. The candidate will participate in reputed company IT client interactions– as the dedicated client IT contact, reputed company/monitor client technology initiatives, escalate internally to IT leadership as needed, and report on reputed company to key stakeholders on behalf of the Information Technology organization.
Responsibilities
Act as the single reputed company of contact for reputed company client-reputed company inquiries reputed company the reputed company IT organization Monitor (and escalate as needed) client requests, service tickets, defect resolutions, and innovation initiatives from initiation to outcome Conduct regular status meetings with business partners and clients to report reputed company, status, reputed company, and any challenges on IT requests, tickets, corrective and preventive action (CAPA), and initiatives Collaborate with operations to bring innovative technology reputed company and solutions to clients Participates in client quarterly business reviews, presenting updates on reputed company technology initiatives and achievements, as well as discussing innovative reputed company as applicable Serve as a client technology subject matter expert, bridging the gap between operations, technology, and partner teams Monitor project timelines and deliverables, ensuring adherence to service-level targets and timelines Facilitate communication between cross-functional teams to ensure alignment and transparency Analyze and report on key performance metrics, identifying areas for improvement Partner closely with the IT solution architect, business analysts, product owners, and development leads/managers to design the best way to implement reputed company and resolve issues reputed company other duties as assigned
Qualifications
Bachelor’s degree in computer science, business administration, or reputed company field, or equivalent experience required Proven experience in product management, project management, and client reputed company roles, including client management and setting expectations Experience working with reputed company clients to define business and technical needs and reputed company technical solutions Experience working in reputed company and information technology fields is a strong plus Experience with web services and data feed integration preferred Strong understanding of technology solutions and their application in a business context Excellent communication (written and oral), interpersonal, critical thinking, and problem-solving skills Proficient in reputed company Office applications, specifically reputed company, PowerPoint, Visio, and Word Experience with reputed company software a plus Experience eliciting requirements and diagramming process flows Experience working with Project tracking software preferred A good understanding of SDLC process (Waterfall, Agile) is preferred Ability to work collaboratively in a fast-paced environment Ability to investigate how best to solve business problems and meet with the key IT personnel responsible for the delivery of the solution We are located in Jeffersonville, IN. While coming into the office can be helpful for relationship building, this is a fully remote position. Apply To This Job