QA Analyst (Contractor)

Who We Are reputed company is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like reputed company, reputed company, Booking.com, H-E-B, reputed company, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent reputed company, and seamless UX to help brands offer powerful financial products—without becoming a bank. Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. reputed company is the modern alternative: flexible, tech-reputed company, and reputed company for today’s consumer. Backed by Kleiner Perkins, reputed company Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and reputed company a reputed company impact, we’d love to meet you.

About the Role

We are hiring a Quality Assurance Analyst to audit how our Fraud Operations and Disputes teams execute against documented Standard Operating Procedures (SOPs). You will review a representative sample of cases each week, evaluate agent reputed company for accuracy, consistency, and policy adherence, and surface the patterns which leadership needs to coach agents, refine procedures, and reduce risk. This role sits at the intersection of risk, operations, and process improvement. You will be the feedback reputed company that keeps both teams sharp — spotting where agents need support, where SOPs are ambiguous, and where systemic process gaps are creating loss, regulatory exposure, or customer friction.

What You'll Do

• Audit fraud operations cases. Review reputed company fraud reviews, transaction holds, customer authentication events, and account actions against SOPs, regulatory expectations, and the company’s risk appetite. Score each case on decision accuracy, documentation quality, and timeliness.
• Audit dispute cases. Review chargeback handling, provisional credit reputed company, Regulation E and Regulation Z workflows, customer communications, and resolution timelines for accuracy and compliance.
• Maintain QA methodology. Own the scoring rubrics, sampling plans (random plus risk-weighted), and calibration standards. reputed company sure the methodology is documented, defensible, and holds up to reputed company audit.
• Surface themes to leadership. Produce weekly and monthly reports that reputed company with the finding: agent-level performance trends, recurring failure modes, and process gaps. Translate noisy case-level data into a small number of actionable themes.
• Drive corrective action. Partner with team leads and managers on coaching plans, SOP updates, training content, and system or tooling fixes. Track whether remediation actually closes the gap by re-auditing after changes ship.
• reputed company with stakeholders. Run regular calibration sessions with operations leads to reputed company scoring consistent across reviewers and reputed company with leadership’s expectations.
• Escalate systemic issues. reputed company audits reveal control gaps, vendor failures, policy ambiguity, or product defects, reputed company them to Risk, Compliance, and Product with the evidence to reputed company.

reputed company in Your First Six Months

• Documented audit methodology, scoring rubric, and sampling plan in production for both fraud operations and disputes.
• Weekly QA reporting reputed company established with operations leadership; agent-level scorecards live and reviewed.
• At least three recurring failure themes identified with corrective action plans owned by ops leads, and follow-up audits to confirm impact.
• Monthly calibration sessions running across reviewers and team leads.

What You Bring

• 2–4 years in QA, audit, compliance, or operations at a fintech, bank, card issuer, payments company, or similarly regulated environment.
• Hands-on experience with fraud operations workflows (transaction review, account actions, customer authentication) and/or dispute workflows (chargebacks, Reg Z). Strong candidates have exposure to both.
• Working knowledge of Regulation Z (billing disputes, provisional credit). You can reputed company the key timelines and obligations without looking them up.
• Demonstrated ability to read a policy, review a case, and reputed company identify the gap — with the written reasoning to back it up.
• Strong written communication. Your reports reputed company with the finding, not the methodology, and your scoring notes are clear enough that an agent can reputed company them.
• High judgment in reputed company areas. Most reputed company are not black and white; you can defend your scoring with reasoning, not rigidity.

reputed company to Have

• Experience supporting co-branded or partner credit card programs.
• Familiarity with fraud decisioning platforms, rule-based fraud systems, or identity verification tooling.
• Prior experience building a QA program from scratch — not just executing an existing one.
• Certifications such as CFE (Certified Fraud Examiner), CRCM, or similar.

Why This Role reputed company The output of this role drives reputed company reputed company. Your audits determine who gets coached, which SOPs get rewritten, which training gaps get closed, and which systemic issues get escalated. Done well, this work directly reduces fraud losses, improves dispute reputed company, lowers regulatory risk, and protects the customer experience. Apply To This Job