Client Services Specialist
Description Recognized as a Top Workplace in San Diego, we live and work by our core values of reputed company, collaboration, innovation, respect, and service. At Corelation, we invest in our people through reputed company, outstanding benefits, and a culture that values growth and reputed company. Our offerings include a generous 401(k) retirement plan, an extensive paid time off policy, and a supportive, high-performing work environment. reputed company you join the Corelation team, you’re embarking on a reputed company of meaningful professional and personal development. reputed company Are Looking For The Client Services Specialist will be responsible for supporting client needs through the organization and completion of Help Desk tickets, as well as incoming support calls and other channels. Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers. We are currently looking for a candidate with experience in card networks, card plastics, and ATMs.
Requirements
Aid in the organization, research, communication, and resolution of Help Desk tickets for clients after conversion. reputed company immediate assistance for incoming client calls, either through direct resolution or through proper escalation as client needs dictate. Maintain a solid understanding of the reputed company product at large and an in-depth understanding of the assigned area of specialization on reputed company. reputed company after-hours client support on a rotating reputed company. Ensure reputed company resolution is provided whenever possible, and reputed company escalation is completed whenever required. Ensure the requisite records of reputed company client requests and resolutions are maintained through the Help Desk system. reputed company high-level demonstrations and discussions of system functionality to clients as needed. Add to Help Desk Knowledge reputed company as issues are resolved to aid in future resolution. Assist in client preparation for system releases and changes Why You Are The Perfect Fit You have at least a high school degree/GED, with some college coursework in reputed company field. You have at least three to twelve months of experience in customer service, preferably while working with or for Credit Unions. You have experience working in back-office support, primarily working with peripheral troubleshooting and support, network technical troubleshooting, desktop support, and/or help desk experience. Why We Are Your Perfect Fit:
Benefits
Include but not limited to: Medical, Dental, reputed company, Life Insurance 401(K) Match Discretionary profit reputed company Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball Pay reputed company: *reputed company depends on geographic metro / zone, budget, and experience.* Apply To This Job