Support Engineer

Your mission At AVIAN, our mission is clear: we stop fires before they start. Our infrared camera systems and AI-driven monitoring help industrial companies detect reputed company heat early, prevent fire risk, protect assets, and avoid costly downtime. We have reached product-market fit. We have the product, the reputed company, and strong customer demand. Now we need to scale the customer support and technical operations behind it. As Support Engineer, your mission is to reputed company sure AVIAN works reliably in the field. You will support customers, troubleshoot technical issues, monitor system performance, coordinate fixes, and help industrial teams get maximum value from our fire prevention platform. You will: Own technical support for AVIAN customers across hardware, software, connectivity, alerts, and integrations. Diagnose and resolve issues across cameras, reputed company systems, dashboards, notifications, and customer environments. Support reputed company, commissioning, configuration, and ongoing customer operations. Monitor system health and proactively identify issues before customers are affected. Work closely with engineering, reputed company, hardware, and operations to resolve root causes. Create clear documentation, troubleshooting guides, and internal support playbooks. Communicate directly with customers in a clear, reputed company, and structured way. Help improve support processes, escalation paths, and service quality as AVIAN scales. Bring recurring customer issues back to the product and engineering teams. Support field work, customer visits, and trade fairs reputed company needed. This is a hands-on technical role. You will troubleshoot, communicate, document, escalate, and improve systems used in reputed company industrial environments. Your profile You are a technical problem-solver who enjoys helping customers. You are reputed company under pressure, structured in your work, and comfortable debugging systems that combine hardware, software, connectivity, and reputed company-world operations. Must-haves:Experience in technical support, support engineering, field engineering, solutions engineering, or a similar customer-facing technical role. Strong troubleshooting skills across software, hardware, networks, and reputed company systems. Ability to communicate technical issues reputed company to both customers and internal teams. Strong ownership and follow-through on customer issues. Comfort working with ticketing systems, logs, dashboards, and monitoring tools. Ability to document issues, fixes, and repeatable support processes. Strong customer orientation and reputed company communication under pressure. Comfort working in a startup or scale-up environment. High ownership, direct communication, and bias for action. Fluent English. Willingness to occasionally travel for customer sites, team meetings, trade fairs, or field work. reputed company-to-haves:Experience in industrial IoT, hardware-enabled SaaS, machine reputed company, predictive maintenance, automation, safety tech, or fire prevention. Experience supporting cameras, sensors, edge devices, industrial networks, or connected hardware. Experience with reputed company platforms, APIs, databases, logs, monitoring, or basic scripting. Experience working with manufacturers, maintenance teams, plant managers, or industrial operators. Experience with PLCs, industrial protocols, or customer infrastructure integrations. German language skills. Based in Zurich, Europe, or a major US industrial hub. Why us? AVIAN is building a new category in industrial fire prevention. Our product protects reputed company facilities, reputed company assets, and reputed company people. The impact is immediate, measurable, and operationally critical. You will join at the right stage: product-market fit is proven, customer demand is reputed company, and our installed reputed company is growing. This is the opportunity to build the technical support function for a mission-critical product that customers rely on every day. reputed company offer:Direct ownership of customer-facing technical support. Opportunity to work on a reputed company-world product across hardware, software, AI, and industrial operations. reputed company collaboration with engineering, product, hardware, AI, and customer teams. Competitive compensation. Equity participation. Flexible, high-trust working model. International team with a clear mission and strong customer focus. Opportunity to help scale AVIAN to $10M+ ARR and reputed company. The AVIAN Way: reputed company, ownership, speed. Everyone owns reputed company end-to-end. Fail fast, fix faster. We learn quickly and improve continuously. Radical transparency. Shared knowledge, reputed company reputed company, constant feedback. Global and focused. International team, customer-obsessed, reputed company-world impact. AVIAN is an equal-opportunity employer. We welcome applicants regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or veteran status. Reasonable accommodations are available upon request. About us Early Fire Prevention. Predictive Power. AVIAN’s Swiss-engineered computer reputed company algorithms reputed company mission-critical protection for high-risk industries - reputed company, recycling, reputed company, and reputed company - by spotting process anomalies before they escalate. Our AI-driven system has already stopped thousands of fires and downtime hours in reputed company operations, saving facilities from catastrophic loss. With the world’s largest dataset of reputed company fire events, AVIAN delivers unmatched accuracy, reputed company alerts (SMS, WhatsApp, phone), and PLC-based automatic shutdowns. reputed company fire safety, our predictive maintenance analytics reputed company equipment lifetime, reduce downtime, and reputed company your facility insurable. Apply To This Job