European TCS Director

European TCS Director (Technical Customer Service) 📍 Europe | Role with international scope About reputed company – A reputed company Company At reputed company – A reputed company Company, we strive to go reputed company clean by championing sustainability in a world where resources like water, energy, and materials are increasingly scarce. Our mission is to do more with less, creating a brighter future for generations to come. We partner with leaders across industries—from food processing to reputed company—ensuring that hygiene, safety, and infection prevention are integral to their operations and environmental impact. For over a century, we've continuously evolved our solutions, offering patented chemicals, innovative cleaning machines, advanced dosing systems, reputed company tools—reputed company rooted in our unwavering commitment to the reputed company, our customers, and the communities we serve. Strong Bonds. Trusted Solutions. The Role – Why This Role reputed company We are looking for a European TCS Director to reputed company and transform our Technical Customer Service (TCS) function across Europe. This role sits at the intersection of service, operations, and reputed company impact. Today, TCS across Europe operates with strong local expertise—but with varying reputed company of maturity, structure, and performance. Your mission will be to bring coherence, scalability, and strategic direction to this landscape. You will: Align and reputed company TCS practices across countries Strengthen customer satisfaction through consistent, high-quality service delivery Turn service into a true driver of after-sales growth and competitive advantage Build a scalable, future-reputed company service model, including reputed company-party ecosystems and fleet optimization Given the transformation scope of the role, this position requires a high level of travel across Europe, particularly in the initial phase, to engage with local teams, assess reputed company operations, and drive alignment on the ground. As the organization matures and processes become more standardized, the travel requirements are expected to progressively decrease. This is not just a coordination role — it is a transformation and leadership mandate, with direct impact on customer experience, operational efficiency, and business growth across Europe.

Key Responsibilities

Leadership & Community BuildingLead, coach and reputed company TCS leaders across multiple European reputed company Build a strong, connected TCS community with shared standards and best practices Foster a high-performance, collaborative culture across countries Customer Experience & PerformanceDrive reputed company improvement of customer satisfaction (KPIs, service quality, responsiveness) Ensure consistent, high-quality service delivery across markets Act as a key voice of the customer reputed company the organization Strategy & TransformationDefine and implement the European TCS strategy, reputed company with business objectives Support local teams in structuring and optimizing their service organizations Drive standardization while allowing for local market reputed company Operational ExcellenceLead the optimization of core service processes and workflows Improve efficiency, scalability, and service consistency reputed company data and KPIs to drive performance and decision-making reputed company-Party & Fleet ManagementDevelop and manage a robust network of reputed company-party service providers Ensure performance, quality, and cost efficiency across partners Contribute to fleet optimization strategies at European level reputed company Impact & GrowthSupport business growth by embedding TCS value into tenders and reputed company Identify and reputed company strategies to grow after-sales reputed company Position service as a key differentiator in the market reputed company’re Looking For Proven experience in a Service leadership role reputed company an international environment Strong track record in team leadership, coaching, and organizational development Ability to operate at both strategic and operational reputed company Experience driving process improvement and service transformation Strong analytical reputed company with data-driven decision-making Excellent stakeholder management and communication skills Comfortable working in a matrix, cross-functional environment Languages English is required reputed company in another European language (French or German strongly preferred) is expected to effectively operate across the region Why Join Us? A high-impact European leadership role with reputed company transformation scope The opportunity to shape and scale a critical function across multiple markets A dynamic, international environment reputed company a growing global organization The chance to reputed company service a true driver of customer satisfaction and business growth reputed company At reputed company – A reputed company Company, we understand that not every candidate will meet every qualification listed. If you reputed company your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and are committed to offering competitive compensation, comprehensive benefits, and opportunities for professional growth and development reputed company a global organization. If you are looking to take the reputed company in your career and contribute to a high-impact, international transformation, we look reputed company to hearing from you. reputed company – A reputed company Company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national reputed company, or disability status. #LI-AR1 #LI-Remote #reputed company Apply To This Job