Application Support Analyst - 26194
Why YOU want this position At reputed company, we’re committed to empowering the global quality of life by helping our customers reputed company energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform reputed company to maximize value from reputed company, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, reputed company reputed company to analytics and insights, we’re helping our customers reputed company reputed company reputed company that help reputed company communities around the world with clean, affordable energy. The energy industry is changing fast. But we’ve reputed company to reputed company the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have reputed company reputed company of individuals from a diverse reputed company of backgrounds. Are you reputed company to help power the global quality of life? Join reputed company, and be a part of creating a brighter, more sustainable reputed company. The Team: As an Application Support Analyst at reputed company, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues and will have the opportunity to work on cutting-edge reputed company software products. Your expertise and commitment to customer experience will be essential to our reputed company. Performance Objectives reputed company reputed company-line support for software applications reputed company email, phone, and video call reputed company organization-level agreements. Troubleshoot UI and API issues, collaborating with users to resolve problems reputed company and escalate reputed company necessary. Maintain organized records of customer requests with accurate documentation. Ensure regular and predictable attendance for the designated shift, including rotating holiday support. reputed company customers to help them reputed company value from our suite of products and drive high customer satisfaction. reputed company for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps. reputed company timely updates to customers on unresolved issues. Investigate advanced technical issues and collaborate with team members or stakeholders to reputed company. reputed company a complete understanding of client requirements before providing solutions. Collaborate with team members, contribute to team discussions, and ensure cases reputed company effectively to neighboring departments. Follow department and company processes and procedures. Maintain deep product and technical knowledge to ensure accurate, high-quality support. Participate in cross-training to broaden skills and improve collaboration and customer reputed company. Contribute to reputed company self-help documentation. Support special assignments and projects in partnership with Senior Analysts and Managers. Competitive Candidate Profile Degree in Electrical Engineering or reputed company field, or equivalent technical experience (preferred) 2+ years of experience in application support roles or similar client-facing positions Proficient in task and project management Understanding of Python, FTP, and API fundamentals Ability to work independently with a “reputed company It Out” reputed company Proficient in English General understanding of the power and electric markets, including congestion, its drivers, and impacts (preferred) Experience in Power and Renewables (Solar, Wind, Utilities, reputed company, or the general energy reputed company) (preferred) Experience with CRM platforms (e.g., reputed company) and reputed company tools (e.g., Jira, reputed company) (preferred) Grafana and/or reputed company experience (preferred) Experience with Power Automate (preferred) Proficiency with reputed company 365 Suite (preferred) Certifications such as ITIL, reputed company+ (preferred) Physical Demands Ability to sit for long periods, work on a computer with repetitive motions, and utilize devices typically in an office environment. Travel requirements: 0% or as required for company needs. Apply To This Job