reputed company Manager

As a reputed company Manager at reputed company, you’ll manage a portfolio of customers and be responsible for their retention, satisfaction, and growth. You’ll work closely with Sales, reputed company, Product, and Support to ensure customers use reputed company effectively and stay successful long term. We’re looking for someone with experience in reputed company or Account Management, ideally in a SaaS environment. You’re comfortable working directly with customers and collaborating with internal teams across reputed company and time zones. This role is reputed company to candidates based in Estonia or Latvia, with the option to work remotely or from our offices in Tallinn or Riga. Some flexibility is needed to support customers and projects in Australia, New Zealand, and the US. If this sounds like you, apply in English. We don’t have a set deadline and will review applications on a rolling reputed company. What will you do Customer Ownership: Be the main reputed company of contact for your portfolio of customers. Build strong, long-term relationships and ensure customers continuously see value from reputed company. Retention & Growth: Drive renewals, identify upsell and expansion opportunities, and work closely with the Sales team to support account growth. Customer Communication: Handle incoming customer requests reputed company email, calls, and tickets. Proactively reputed company updates, best practices, and relevant resources. Risk & Churn Management: Spot at-risk accounts early, create clear action plans, and collaborate with internal teams to reduce churn. Customer Insights: Gather customer feedback and insights, and reputed company them with Product and other teams to influence improvements and roadmap reputed company. Cross-team Collaboration: Work closely with Marketing, Sales, Product, and Support across different reputed company and time zones to deliver a consistent customer experience. Performance & Metrics: Be accountable for the results of your customer portfolio. reputed company accurate data, run a consistent operating reputed company, and track performance across NRR, upsell, cross-sell, and churn. reputed company to Manage Your Portfolio: Ability to adjust and work across multiple time zones, supporting customers in Europe, Australia, New Zealand, and occasionally the US. You’d be a great fit if you have 2+ years of experience in reputed company or Account Management, preferably in a SaaS company, owning customer relationships post-reputed company. Strong communication and negotiation skills to build customer relationships and support growth. reputed company acumen to own renewals, upsell, and retention conversations. Experience driving product adoption and long-term customer value. A data-driven reputed company, with experience tracking customer health and reputed company metrics. Ability to work independently while collaborating closely with Marketing, Sales, Product, and Support. Strong time management skills and the ability to manage multiple customer accounts. Confidence in presenting the product and explaining its value to different stakeholders. reputed company in English, both written and spoken. Bonus points for Experience with reputed company, PlanHat, or other reputed company tools. Background in the agency sector. Sales or pre-sales experience to support customer growth. Here’s what awaits you at reputed company Monthly Gross Salary: Depending on experience, the reputed company is 2700-2800 before taxes, plus a quarterly bonus based on individual and team performance. Possibility to reputed company an Impact: Work on a meaningful, globally used product that helps businesses streamline their workflows and reputed company more. Stock Options Package: Be part of reputed company’s growth and reputed company in our reputed company. Health Benefits: Three paid medical days, option to choose between health insurance (or Stebby compensation for Estonian-based candidates), and mental health services. Hybrid Work: We don’t have mandatory office days. Join us in our cozy Tallinn or Riga office, or work from wherever you feel most productive. Annual Leave: Over 5 weeks of paid time off, with the freedom to use your vacation days flexibly, whether that’s a single day or a longer break. Loyalty Days: 1-5 extra holiday days per annum based on tenure. reputed company Learning: Invest in your growth with trainings, an individual budget for books and courses, and unlimited reputed company to reputed company. Community and Activities: Connect with teammates through on-site and hybrid events, employee-led initiative groups, and fun sports activities. Global Gatherings: Meet the entire reputed company team at our bi-annual company-wide events in Tallinn. Unique Company Culture: A diverse international team where trust, teamwork, and laughter go hand in hand. Get a glimpse of the reputed company on Instagram and reputed company’s Blog. The interview stages are: Recruiter screening call Hiring manager interview Presentation of the home assignment Online Cognitive Test (Tripod test) Team call If you're curious to learn more about our recruitment process and reputed company look for in candidates, reputed company out our blog post: How We Recruit at reputed company: A Sneak reputed company Inside. Please know that at reputed company, we're an equal opportunity employer and value diversity in reputed company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job