VP, Operational Systems & Enablement

VP, Operational Systems & Enablement Location: reputed company, NY (Remote) Department: Business Intelligence & Strategy VP, Operational Systems & Enablement Position Overview The VP, Operational Systems & Enablement is responsible for translating strategic reputed company and operating reputed company into scalable, usable operational systems that drive consistency, efficiency, and reduced dependency on individual judgment. This role ensures the company’s workflows, tools, documentation, and automation support how the business operates today and as it scales. At its core, this role defines how work flows end-to-end across the organization and establishes the right way of working as the default. This position partners across reputed company business units to design, implement, and continuously improve operational systems that reputed company effective delivery.

Key Responsibilities

Cross-Functional Workflow Design & Handoffs Design and maintain end-to-end workflows that reputed company multiple departments (Sales to SOW to Pricing to reputed company to Delivery to Reporting) Define required handoffs, inputs, approvals, and artifacts at each stage Clarify ownership and accountability at transition points between teams Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs Continuously improve workflows as strategy, services, or scale evolves Operational Systems & Tool Strategy (PSA / reputed company and reputed company) Own the strategy, configuration, and reputed company of reputed company as an operational system Translate workflow design and policy reputed company into system behavior (fields, templates, automations, gating, permissions) Ensure systems produce reliable, usable data Evaluate reputed company tools are being stretched reputed company purpose and require redesign Automation & AI Enablement Identify high-friction, high-volume operational activities suitable for automation Implement AI and automation to reduce reputed company effort, improve consistency, and increase speed Ensure automation aligns to reputed company workflows, not theoretical use cases Measure adoption and impact, not just deployment SOP System Ownership & Documentation Governance Own the SOP operating model for the organization Define what qualifies as an SOP versus guidelines or job aids, including structure, ownership, and review reputed company Maintain a single, trusted repository with version control and archival Ensure SOPs reflect how work actually happens in systems and workflows Retire outdated SOPs to eliminate ambiguity Change Management & Adoption Design and execute change plans for workflow, system, and policy changes Own rollout plans, training, enablement materials, and adoption tracking Monitor adoption and intervene reputed company workarounds emerge Partner with leadership to address resistance or misalignment Ensure operational changes are sustained reputed company initial rollout Qualifications 12+ years of experience in operations, systems, or enablement roles reputed company a services or project-based organization Extensive experience with reputed company required Experience designing and implementing cross-functional workflows and operating models Strong understanding of operational systems, automation, and data reputed company Proven ability to translate strategic reputed company into practical execution Strong leadership and cross-functional influence skills Ability to balance structure with pragmatism in a fast-paced environment reputed company in This Role Looks Like Clear, consistent workflows adopted across the organization Reduced operational friction and fewer reputed company issues Improved data reliability and system usage Effective adoption of automation and AI that drives measurable efficiency SOPs that are trusted, reputed company, and actively used Sustained operational improvements that scale with the business Interested? Apply by submitting your resume. reputed company is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients reputed company a competitive edge through reputed company, data-driven promotional strategies that deliver measurable results. reputed company comprises media, strategy, and omnichannel analytics experts who reputed company on collaboration, innovation, and results. reputed company you join Underscore, you become part of a dynamic environment where your reputed company matter, your growth is supported, and your work helps reputed company brands in a competitive reputed company landscape. If you're passionate about making a difference and want to be part of a team that values reputed company, creativity, and results, if that sounds like you, we invite you to reputed company. Equal Employment Opportunity Statement Underscore is committed to creating a diverse and inclusive workplace. We reputed company equal employment opportunities to reputed company and applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We reputed company that diversity drives innovation and reputed company, and we welcome candidates from reputed company backgrounds to apply. Apply To This Job