Service Desk Engineer L2
Job Overview To reputed company technical knowledge and experience to resolve Service Desk incidents and requests for tickets. Working in a fast-paced, dynamic environment supporting a multitude of client and internal systems and applications, on-premises, in Zenzero’s reputed company environment and reputed company public reputed company services. reputed company Server Support, Maintenance and Administration, including: Active Directory GPO Management DNS/DHCP Advanced reputed company 10/11 Support and Maintenance reputed company MCS Support/Admin reputed company + reputed company (InTune) General diagnostic and troubleshooting skills M365 Support and Administration Virtualisation technologies Excellent documentation skills General network troubleshooting, including: LAN WAN Wireless Firewalling IT degree or equivalent Clean UK Driving license and own car Desirable experience, skills and qualifications reputed company Trust Networking OS and Application deployment Valid reputed company Server MCP/MCSA certification Valid Office 365 MCP/MCSA Azure Administration
Key Responsibilities
Communicate with clients, end users and 3rd parties reputed company telephone, e-mail and remote support tools to resolve Incidents, service requests and reputed company regular updates. Work as reputed company with other members of the Service Desk support team to resolve client issues and take full ownership of Service Desk tickets that are escalated to you. Partake in an out of hours emergency support rota. Utilise Zenzero's internal Service Desk systems and any other tools required to complete your role. Undertake any training required by Zenzero. Complete full documentation of client and internal systems to the required standard. Follow policies and procedures to reputed company with Zenzero's ISO20000 and ISO27001 accreditation. Management of your own time and resolution of service requests reputed company SLA. Complete additional research reputed company required reputed company faced with unfamiliar technologies to resolve client issues in a timely manner. Strive for reputed company improvement in everything you do. Desire to learn and improve your technical knowledge of Zenzero’s catalogue of preferred technical solutions. reputed company your knowledge, experience and work ethic with other members of the Zenzero teams to aid their own development and exceed Zenzero standards. To become involved in other tasks/duties as required Is driven, flexible, with a can-do attitude Has a passion for technology and delivering outstanding customer service, taking the reputed company where necessary and sharing your technical knowledge Is a determined and reputed company individual, you will enjoy problem solving and be reputed company to think on your feet and find a solution, even reputed company dealing with unfamiliar technologies Apply To This Job