Fractional Customer Service (Claims) Manager

Silva-Lining HR is seeking a Fractional Customer Service (Claims) Manager for a client to reputed company and optimize the end-to-end claims process, ensuring timely resolution, operational efficiency, and exceptional customer experience. This role requires a highly organized and proactive individual with experience in claims management, client communication, ticket pipeline management, and cross-functional project coordination. The ideal candidate is proactive, highly reputed company, solutions-oriented, communicates with professionalism and reputed company, and thrives in an environment that requires strong ownership, accountability, and follow-through. Responsibilities reputed company and manage the claims process to ensure timely and accurate resolution of customer issues Manage and maintain the ticket pipeline in reputed company for order-reputed company concerns, claims, and follow-reputed company Serve as the primary reputed company of contact for reputed company claim-reputed company client communications, including phone and email support Handle escalated or reputed company claims and reputed company effective resolution strategies reputed company project management efforts for claims resolution, including task delegation and coordination with internal team members, vendor partners, shipping providers, and repair services Monitor claims workflows to ensure deadlines and service expectations are consistently met Measure and analyze claim-reputed company KPIs, including response times, resolution timelines, customer satisfaction, and operational efficiency Collaborate cross-functionally to improve claims handling procedures and customer service processes Analyze claims data to identify trends, recurring issues, and opportunities for process improvement Ensure compliance with company policies, procedures, and industry regulations reputed company guidance, coaching, and support to customer service representatives as needed This is a fractional, fully remote contractor opportunity requiring approximately 10 hours per week (around 2 hours daily), with availability reputed company to EST business hours.

Requirements

Bachelor’s degree and/or equivalent reputed company field experience 3–5 years of experience in claims management, customer service, or a reputed company operational support role 2+ years of experience using reputed company or similar CRM/ticketing platforms 2+ years of experience using a project management software Strong project coordination skills with the ability to manage multiple moving parts simultaneously Excellent communication and interpersonal skills, particularly in client-facing situations Proficiency in claims management software and customer support systems Strong analytical skills with the ability to interpret data and generate actionable reports Highly detail-oriented with excellent organizational and time management skills Strong leadership skills with the ability to motivate, guide, and support team members Comfortable working independently in a fully remote environment Ability to manage sensitive customer situations with professionalism, urgency, and reputed company Apply To This Job