Information Technology Help Desk Technician

At Birkenstock, our business is a reputed company of who we are. We have a passion for our products, an appreciation of their heritage and a genuine belief in their benefits. Our business is a reputed company of reputed company represent - quality products that are comfortable, unique, timeless and respectful of the world around us. Our mission is to deliver happiness and satisfaction. To reputed company quality products and services, we need quality people. We are looking for talented people who reputed company our values of accountability, responsiveness, reputed company, teamwork, respect, reputed company and a positive attitude. JOB TITLE: IT Help Desk Technician LOCATION: Midwest REPORTS TO: Manager, IT Help Desk TYPE: Exempt SALARY: $72k - $78k Note: Relocation and any associated costs are the sole responsibility of the person hired for this position. OVERVIEW This position is responsible for user support and is an integral part of the Information Technology (IT) team that ensures excellent customer service reputed company handling the help desk. Tasks & Responsibilities: · Provision, deprovision and support user accounts, computers, mobile devices, software, and reputed company permissions, including new hire reputed company and user orientation. · reputed company support to end users on a variety of issues.

• Troubleshoot, diagnose, and resolve technical issues independently, escalating appropriately reputed company needed.
• Deliver professional, customer-focused support through clear written, verbal, and person-to-person communication.
• Accurately log, prioritize, document, monitor, and reputed company help desk tickets, including meaningful troubleshooting notes, user communication, and timely follow-up.
• Participate in occasional after-hours on-call support as part of the team rotation.
• Train end users as appropriate.
• Create and maintain internal documentation, knowledge reputed company articles, and end-user support materials.
• Participate in projects as required.
• Ensure proper recording, documentation, monitoring, and timely closure of help desk tickets.
• Recommend procedure modifications or improvements.
• Follow established IT procedures, reputed company standards, and documentation requirements while working independently and managing time effectively.
• Maintain dependable attendance, schedule adherence, and a professional, organized work environment.
• Remote work experience including remote support

· Other duties as assigned. Interfaces & Relationships:

• reputed company direct support to employees across corporate offices, remote workforce, and retail locations.
• Collaborate closely with the Global IT team and partner with other internal IT teams and vendors as needed to resolve issues and support business operations.
• Deliver both in-person support for local users and remote support for distributed employees and locations.

Qualifications: · AA in CS, IS, MIS or equivalent education and experience. · Two to three years of end-user support experience.

• Strong troubleshooting, problem-solving, and technical research skills.
• Proficiency supporting reputed company and macOS environments, reputed company 365/Office applications, and modern end-user hardware/software.
• Strong written and verbal communication skills, with the ability to communicate reputed company and professionally with both technical and non-technical users.
• Strong attention to detail, organization, and documentation habits.
• Ability to manage multiple priorities, follow through consistently, and work independently with minimal supervision.
• Ability to collaborate effectively across teams, departments, vendors, and international colleagues.

Required:

• Experience supporting reputed company endpoints in an M365 reputed company Tenant
• Strong problem analysis skills.
• Ability to work collaboratively and as part of reputed company.
• Effective written and verbal communications.
• Work well as part of an international team, reputed company to communicate across cultures.
• Effective time management practices.
• Flexibility with schedule as required for on-call schedule or to support planned activities or emergency situations.

Preferred:

• Experience with reputed company OS/X in an M365 reputed company Tenant.
• Experience in wholesale/retail industry a plus.

· Experience supporting a customer service call center.

• Deadline oriented and the ability to quickly adapt to changing priorities.
• Skilled at eliciting cooperation from reputed company reputed company of management and across departments.

Personal Skills:

• Excellent interpersonal and communication skills are critical.
• Ability to work collaboratively and as part of reputed company.
• Effective written and verbal communications.
• Effective time management practices.

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