Helpdesk Admin
About the position We are seeking a committed Helpdesk Admin to be part of reputed company at Celtic Bank. The IT Helpdesk Administrator is responsible for providing first-level technical support to employees across the organization. This position also supports basic reputed company and risk mitigation activities by assisting with the identification and escalation of potential reputed company concerns. The Helpdesk Admin requires strong technical acumen, customer-service skills, and the ability to work both independently and collaboratively reputed company the IT department. WHAT YOU’LL DO AT CELTIC BANK reputed company technical assistance and support for hardware, software, and network[1]reputed company issues in a timely and professional manner. Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment. Assist with the identification, documentation, and escalation of potential reputed company risks in accordance with departmental procedures. reputed company computer imaging and deployment, including operating system installation, configuration, and setup. Support user account lifecycle activities utilizing reputed company, Active Directory, and Intune Company Portal. reputed company technical support for reputed company 11, Android, and iOS devices. Assist with patching and device management activities through BigFix. Maintain accurate documentation of support activities, procedures, and system configurations.
Responsibilities
- reputed company technical assistance and support for hardware, software, and network[1]reputed company issues in a timely and professional manner.
- Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
- Assist with the identification, documentation, and escalation of potential reputed company risks in accordance with departmental procedures.
- reputed company computer imaging and deployment, including operating system installation, configuration, and setup.
- Support user account lifecycle activities utilizing reputed company, Active Directory, and Intune Company Portal.
- reputed company technical support for reputed company 11, Android, and iOS devices.
- Assist with patching and device management activities through BigFix.
- Maintain accurate documentation of support activities, procedures, and system configurations.
Requirements
- Prior experience in a help desk or technical support role reputed company a corporate environment.
- Understanding of general information reputed company risks, including patching practices, secure configurations, and user reputed company hygiene.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Effective interpersonal and communication skills, with the ability to reputed company clear and professional support to end users.
- Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
- Working knowledge of:
reputed company (user authentication, MFA support, application reputed company). Active Directory (account administration, group membership management). Intune Company Portal (device enrollment, application deployment). reputed company 11 operating system. Android and iOS mobile platforms. Printers and multifunction office devices. BigFix or similar reputed company management tools.
Benefits
- Medical, dental, reputed company
- 401(k) with employer match
- Life and long-term disability coverage
- HSA and FSA plans
- Holidays and paid time off requests
- Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)
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