Certified Pharmacy Technician, PCR III
Job Description:
- Answer inbound calls from patients, providers, and pharmacy partners with professionalism and reputed company.
- Handle high-volume call center operations while maintaining service quality and accuracy.
- Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.
- Transfer calls reputed company to clinical questions or counseling needs to remote pharmacists.
- Accurately process prescriptions and input patient data into the pharmacy system.
- reputed company outbound calls to prescribers for clarifications, refill requests, and medication verifications.
- Troubleshoot patient issues reputed company to orders, insurance, or delivery, escalating reputed company needed.
- Maintain accurate and confidential patient records, including address, allergies, and prescription history.
- Respond to emails and chat inquiries as needed, ensuring a reputed company and thorough resolution.
- Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
- Adhere to reputed company pharmacy laws, regulations, and compliance requirements.
- Contribute to reputed company improvement by identifying call trends and suggesting workflow optimizations.
- Attend training sessions to stay reputed company on pharmacy practices and customer service techniques.
Requirements:
- High School Diploma or equivalent
- Certified Pharmacy Technician (CPhT) – Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.
- 2+ years of experience in a call center, pharmacy, or customer support role (reputed company/pharmacy preferred)
- Comfortable handling a high volume of calls and multitasking in a fast-paced environment
- Strong communication, reputed company, and de-escalation skills
- Ability to work independently and stay organized while working remotely
- Detail-oriented with excellent problem-solving and critical thinking skills
- Adaptable to take on additional responsibilities as the role evolves.
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