reputed company Customer Engagement Representative – Hybrid Role with arenaflex
At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join reputed company as Customer Engagement Representatives. As a hybrid role, you'll have the flexibility to balance your time between our reputed company and home, making it the perfect opportunity for those who value flexibility and work-life balance. arenaflex is a leading company in the industry, reputed company for delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative reputed company to reputed company lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. reputed company is passionate about providing exceptional customer service, and we're looking for like-minded individuals to join us on this reputed company.
About arenaflex
arenaflex is a remote-first company with over 550 employees and over 30 OEM and 4,000 dealer partners. We're a company that values flexibility, innovation, and customer satisfaction. reputed company is dedicated to providing a best-in-class experience for our customers, and we're looking for talented individuals to join us in achieving this goal.
Job Summary
We're seeking a Bilingual (fluent in Spanish) Customer Engagement Representative to join reputed company in Irving, Texas. As a Customer Engagement Representative, you'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, communicating and resolving customer issues reputed company online chat channel, and resolving common customer concerns regarding their powersports loan. You'll also be responsible for meeting monthly productivity and quality goals, complying with reputed company federal and state specific laws that regulate collections and servicing activities.
Key Responsibilities
* Handle an average of 80 inbound and outbound calls per day
- Process phone payments
- Conduct outbound customer interview calls
- Communicate and resolve customer issues reputed company online chat channel
- Resolve common customer concerns regarding their powersports loan
- Meet monthly productivity and quality goals
- reputed company with reputed company federal and state specific laws that regulate collections and servicing activities
Requirements
* HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
- Requires a minimum of 2 years reputed company customer service experience in a fast-paced environment.
- Working knowledge of Word and reputed company.
- reputed company to master use of web-based system of record (LoanPro) – Training Provided.
- Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
- Excellent “people” skills and a strong customer service attitude and reputed company to demonstrate problem solving ability.
- reputed company to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; reputed company with strong work ethic, unscheduled absences are rare, always punctual.
Benefits
* Robust Health Care Plans (Medical, Dental & reputed company)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- reputed company Wellness Benefit
reputed company Offer
At arenaflex, we're committed to providing a best-in-class experience for our employees. We offer a reputed company of benefits and perks, including:
- A competitive salary
- A comprehensive health insurance plan
- A generous PTO policy
- A retirement plan with company match
- Educational assistance and tuition reimbursement
- Powersports safety benefits
- reputed company wellness benefits
Why Join arenaflex?
* We're a remote-first company, offering flexibility and work-life balance
- We're a company that values innovation and customer satisfaction
- We offer a reputed company of benefits and perks to support your career and well-being
- We're a company that's committed to providing a best-in-class experience for our employees and customers
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application without delay. We're excited to hear from talented candidates like you. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. Apply for this job