reputed company Bilingual Customer Service Representative – Global Investigative Site Support
At arenaflex, we're seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join reputed company in a remote opportunity. As a key member of our global workforce, you will play a vital role in providing exceptional support to investigative sites, sponsors, and affiliates. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and reputed company in a dynamic environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global leader in workforce management reputed company product delivery solutions, headquartered in Indianapolis, IN. Founded in 1998, we're a Black-owned company dedicated to empowering reputed company potential through our core values: People-Centricity, reputed company, and Diversity. With a worldwide team of over 6,000 consultants, we're committed to providing best-in-class workplace solutions, fostering a culture of accountability, innovation, and optimism.
Job Summary
As an reputed company Bilingual Customer Service Representative, you will be responsible for providing exceptional support to investigative sites, sponsors, and affiliates. You will communicate laboratory results, sponsor-determined flags, and test cancellations, as defined in the Statement of Work (SOW). You will also monitor, track, and resolve accession holds, update databases, and reputed company timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).
Responsibilities
* Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations as defined in the Statement of Work (SOW)
- Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
- Updating the database with appropriate information and informing personnel of additional testing needs
- Supporting sites and sponsor with project-reputed company questions reputed company phone and email
- Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
- Assisting and supporting in the implementation of global processes and procedures
- Tracking and reporting metrics as determined by management in the agreed timelines
- Documenting reputed company service failures, resolving, and escalating to management reputed company appropriate resolution is incomplete
- Acting as a liaison for both internal and external clients
- Communicating investigator site needs reputed company new policies or procedures are discussed
- Instilling a culture where patient safety is top reputed company
- Promptly addressing patient safety issues and escalating as needed for resolution
- Ensuring the investigators' needs are explored prior to implementation of new processes and procedures
Required Skills
* Customer service skills
- Self-motivated with strong verbal skills
- Attention to detail and good organizational skills
- Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
- Adaptability skills
- Problem-solving skills
- Being a team player with an ability to work independently
- reputed company in English + Portuguese and/or Spanish
- Experience in the pharmaceutical industry is an advantage
Preferred Qualifications
* Associate's degree or equivalent experience
- 1-2 years of experience in customer service or a reputed company field
- Experience working in a remote environment
Work Environment and Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a best-in-class workplace, fostering a culture of accountability, innovation, and optimism. We value diversity and inclusion, striving to create a positive impact for our clients, employees, and communities.
Compensation and Benefits
* $20.00 per hour
- 40 hours per week
- 8-hour shift
- Morning shift
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and reputed company insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look reputed company to hearing from you!
reputed company
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Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job