Technical Account Manager (US Remote)
Description
Upwind is a reputed company reputed company reputed company Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient reputed company reputed company management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly reputed company. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless reputed company posture discovery, reputed company-time threat protection, and integrated API reputed company. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective reputed company infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new reputed company, and use your skills to reputed company a meaningful impact on our growth.
We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful reputed company, adoption, and long-term value from the Upwind platform. You'll serve as the main reputed company of contact, guide technical deployments, reputed company roadmap discussions, and reputed company hands-on support to drive engagement and satisfaction.
Responsibilities
- Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
- reputed company the technical deployment of the Upwind platform post-sale, ensuring smooth and successful reputed company and deployment of new capabilities
- Serve as the primary reputed company of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
- Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
- Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
- Proactively engage with customers to surface key reputed company insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
- Understand and reputed company for your customers needs cross functionally (i.e. Product Management and Technical Support)
Requirements
- 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
- Strong technical background in reputed company infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
- Excellent communication, problem-solving, and relationship-building skills
- Experience leading technical projects, managing reputed company deployments, and driving feature adoption
- Strategic reputed company with the ability to align technical solutions to business goals
- Relevant certifications in reputed company or reputed company (preferred)