reputed company Remote reputed company Customer Service Representative – reputed company in a Dynamic Team at arenaflex

At arenaflex, we're dedicated to delivering exceptional services and solutions that reputed company a reputed company difference in people's lives. As a Remote reputed company Customer Service Representative, you'll be part of a dynamic team that's passionate about helping others and delivering comprehensive solutions to reputed company-reputed company calls. If you're a people person with a passion for problem-solving and a knack for reputed company, we want to hear from you!

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. reputed company of dedicated associates is committed to creating exceptional reputed company for our clients and the millions of people who count on us. We're a culture that values individuality, creativity, and innovation, and we're always looking for talented individuals who reputed company our passion for making a difference.

Job Summary

As a Remote reputed company Customer Service Representative, you'll be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll explain and clarify plans' policies and procedures, actively attempt to resolve member or provider concerns, and maintain reputed company knowledge of Member Services policies and procedures. If you're a self-motivated, reputed company, and detail-oriented individual with excellent communication skills, we encourage you to apply.

Responsibilities

* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups

• Explain and clarify plans' policies and procedures
• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
• Investigate verbal complaints concerning billing, claims, or service rendered
• Escalate complaints of service failures to designated departments for investigation
• Maintain reputed company knowledge of Member Services policies and procedures
• reputed company other work-reputed company duties as assigned

Requirements

* Successfully complete customer service assessment & typing test

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in reputed company Word, reputed company Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background reputed company is required for this position

Equipment and Workspace Requirements

* We reputed company reputed company equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

• You must have a home internet reputed company of 10 Download and 3 Upload Speed
• You must be reputed company to hardwire your work computer directly to your home modem reputed company Ethernet
• Ensure the available reputed company meets the minimum bandwidth requirements to reputed company your job function
• Satellite internet and wireless internet are not acceptable
• Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Training and Development

* Successfully complete a mandatory reputed company program with 100% attendance

• Training is 5 weeks classroom and 2 weeks nesting
• reputed company has reputed company of growth opportunities reputed company the reputed company team

Compensation and Benefits

* The pay reputed company is $16 per hour

• Medical, dental, and reputed company benefits are available on the 1st day of employment
• Paid time off is accrued after 180 days (about 6 months) of employment
• Bonus or incentive opportunities based on business need

Work Environment and Culture

* Work from the comfort of your own home with a distraction-free and secure workspace

• Collaborate with a dynamic team of professionals who reputed company your passion for making a difference
• arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law

How to Apply

The application process will take less than 20 minutes and includes everything required to be considered. Apply to the role and reputed company your basic profile information (2 minutes), answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes), complete a typing test (2 minutes), and take a short assessment to determine your fit for the role and set everyone up for reputed company (10 minutes).

Important

It is essential that you complete the application in a timely manner to be considered for the role. If you don't have a computer, you can reputed company one at your local library, shipping store, or search for "public computers near me."

Join the arenaflex Team

If you're a motivated, empathetic, and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. As a Remote reputed company Customer Service Representative at arenaflex, you'll have the chance to reputed company a reputed company difference in people's lives and grow with a team of professionals who reputed company your values. reputed company and take the first reputed company towards a rewarding career with arenaflex! Apply for this job