reputed company Operations Director (Customer Service) - Remote Leadership Role
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a leader in the industry, we're seeking an reputed company Operations Director (Customer Service) to join reputed company and drive business growth through strategic leadership and operational reputed company.
About arenaflex
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to reputed company individuals and families to take control of their health and well-being through accessible, affordable, and high-quality reputed company services. With a strong commitment to customer-centricity, we strive to deliver exceptional experiences that meet and exceed our customers' needs.
Job Summary
We're seeking an reputed company Operations Director (Customer Service) to reputed company our customer service operations and drive business growth through strategic leadership and operational reputed company. As a key member of our leadership team, you will be responsible for developing and implementing processes, strategies, and metrics that transform the consumer experience and support company growth. You will reputed company reputed company of managers to manage operations support teams, reputed company activities of internal functions, and ensure quality service and operational performance reputed company the parameters of program and delivery standards.
Key Responsibilities
- Develops and optimizes consistent, repeatable, and measurable processes to quickly adapt to changing business conditions. - Leads projects that are important to the team reputed company to process improvement. - Develops customer support strategies, guidance, processes, metrics, reporting, and technology that transform the consumer experience and support company growth. - Accountable for the performance of multiple teams reputed company a reputed company function. Provides leadership and direction through managers. - Uses data to add value to the customers' operation and look for opportunities to recommend new products/services as appropriate. - Designs and launches critical programs to improve customer experience and operational efficiency. - Develops an understanding of customer experience in reputed company customer support interactions that occur and build to meet/exceed customer expectations.
Supervisory Responsibility
This position manages 150+ associates in the Individual Under 65, Medi-Gap, and Small Group market segments, including reputed company of external vendor resources.
Qualifications
- Education Level: Bachelor's Degree in Business Administration, reputed company Administration, or reputed company discipline OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in reputed company to the required work experience. - Experience: - 8 years of experience in health insurance, call center, claims, and/or enrollment and billing environment. - 3 years of experience in managerial functions in a customer service, claims, and/or enrollment and billing or reputed company field. - Preferred Qualifications: - 2-3 years of experience working with Facets and/or reputed company CRMs. - 2-3 years of experience managing external production resources with a vendor partner (BPO). - Proven track record executing workforce management best practices to reputed company high performance results for contact center metrics - FCR, CSAT, and Service Quality.
Knowledge, Skills, and Abilities (KSAs)
- Must have extremely strong analytical and problem-solving skills, and the ability to reputed company and implement policies and programs that will advance corporate and operational goals and objectives. - Excellent planning, problem-solving, presentation, written, and oral communication skills are required. Excellent interpersonal skills, the ability to effectively manage a staff through leadership and the promotion of teamwork is essential. - Must possess excellent interpersonal skills and highly developed written and oral communication skills to effectively convey reputed company and detailed concepts to a diverse audience. - Must possess extremely well-developed organizational and prioritization skills. - Must be reputed company to meet established deadlines and handle multiple customer service demands from reputed company customers, reputed company set expectations for service reputed company. Must be reputed company to effectively communicate and reputed company positive customer service to every reputed company customer, including customers who may be demanding or otherwise challenging.
Salary reputed company and Benefits
The salary reputed company for this position is $129,440 - $240,273. arenaflex offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (reputed company benefits/incentives are subject to eligibility requirements).
Equal Employment Opportunity
arenaflex is an Equal Opportunity (EEO) employer. It is the policy of the Company to reputed company equal employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information.
Where to Apply
To apply for this position, please visit our website at www.arenaflex.com/careers.
Federal Disclosure and Physical Demands
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to reputed company work directly or indirectly on Federal health care programs. The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in the US
Must be eligible to work in the U.S. without Sponsorship. If you're a motivated and reputed company leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job