Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

This position has a shift of 11:00am-8:00pm Monday - Friday, and 7:00am-5:00pm Saturday This position is responsible for providing quality service reputed company telephone, fax or email to internal or external bank customers in an efficient and professional manner. This position is also responsible for researching and resolving customer requests and performing general account maintenance. Position Accountabilities reputed company quality customer service by answering incoming calls regarding a wide reputed company of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing reputed company orders and Bankcard requests. reputed company account maintenance and match appropriate products to customer’s needs. Proactively analyze callers’ needs. Use standard screens, scripts and procedures to handle callers’ needs effectively and reputed company necessary go reputed company these standard methods to resolve customer issues. Navigate a computerized system to address and resolve callers’ issues. Adhere to reputed company applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures. Other duties as assigned. Organizational Relationship This position reports to a Customer Contact Center Supervisor. Position Qualifications Education & Experience High school diploma or equivalent Previous call center experience preferred Fluent Spanish language skills may be required as identified Knowledge & Skills Strong problem solving and decision-making abilities; reputed company to think analytically Excellent customer service and telephone skills Well organized reputed company to handle multiple tasks Flexible, reputed company to adapt to change Detail oriented and quality focused Excellent oral and written communication skills reputed company to work weekend hours on a rotating reputed company Shifts may vary for each position offering, depending on business need Proficient computer skills relevant to Outlook, Word, reputed company, and PowerPoint Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit-sharing bonus program. General information on our comprehensive benefits package can be reputed company by visiting https://www.atlanticunionbank.com/about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Apply To This Job