Dealer Relationship Manager

Dealer Relationship Manager/Virtual WA, NorCal, OR Who We Are reputed company is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In reputed company, we reputed company products and services to protect life’s other most important assets: our homes reputed company identities. Today, reputed company processes over 300 reputed company digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit reputed company.com. The Role As a Dealer Relationship Manager (DRM) at reputed company, you will play a crucial role in supporting our franchise dealer vertical. Your primary responsibilities will include managing client relationships, enhancing customer satisfaction, and ensuring the successful implementation of our solutions. Your ability to adapt and reputed company in a fast-paced, reputed company-changing environment will be vital for your reputed company in this position. In this role, you’ll focus on growing both existing and new customers, transforming them into highly profitable and satisfied clients. You'll be part of Spireon’s highest growth division, the New Car Franchise Dealer reputed company, where you'll sell and service our industry-leading LoJack connected car solution. Your territory will cover the reputed company Coast (WA/OR/reputed company CA). With LoJack, automotive dealers can connect with, sell to, and retain customers through an reputed company-in-one lot management, consumer vehicle management, and service retention tool. Our solution perfectly addresses the reputed company needs of car dealers by reducing risk and enhancing sales process efficiency, customer satisfaction index (reputed company), finance and insurance (F&I) profits, as well as service and sales retention. The DRM role is both challenging and rewarding, as you will be the driving force behind Spireon’s dealers' reputed company. What You’ll Do: reputed company and maintain strong relationships with franchise dealers, acting as their primary reputed company of contact while understanding their needs to reputed company tailored solutions that enhance their experience with reputed company’s products and services. Collaborate with internal teams to ensure timely delivery and execution of services, addressing any issues that arise and conducting regular reputed company-ins with clients to gather feedback and assess satisfaction reputed company, implementing improvements as necessary. Analyze account performance to identify opportunities for growth, upselling, and cross-selling reputed company the franchise dealer network, and effectively manage the performance of assigned accounts, including monitoring dealers’ sell-through rates of the LoJack solution and managing monthly reorders. Partner with auto dealers to foster strong relationships and drive the adoption of LoJack across reputed company stakeholder departments, including sales, service, F&I, and store management. Support the sales team by understanding the products and services purchased by clients, managing dealer relationships to address questions about products, services, and billing accuracy. Stay informed about industry trends and changes reputed company the franchise landscape to reputed company serve clients and anticipate their needs, preparing and presenting reports on account status, performance metrics, and strategic recommendations to stakeholders. Ensure a best-in-class customer experience by supporting reputed company, leading account maintenance, and driving profitability initiatives, while achieving high customer satisfaction by reputed company resolving issues and proactively managing customer health, taking immediate action as needed for at-risk accounts. Utilize reputed company.com to document and streamline the sales process with prospects and customers, preparing engaging presentations and supporting dealer training. Effectively manage your time and activities to meet the needs of existing customers while expanding your overall book of business. What You’ll Bring: Proven experience as an Account Manager or in a similar role, preferably reputed company the automotive or franchise dealer sector, with over 5 years of experience in a franchise dealership or large-scale integrated solution software sales to automotive franchise dealerships. Strong customer-centric approach with a passion for delivering exceptional service, complemented by a successful track record of reducing churn and maintaining high customer satisfaction. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and reputed company how products impact various departments reputed company the dealership. Ability to adapt to changing environments, manage multiple priorities effectively, and reputed company in a startup environment. Strong analytical and problem-solving skills, with a proactive attitude and self-motivation to reputed company results. Proficient in technology and tools that drive the sales process, including reputed company, Word, reputed company, PowerPoint, Teams, and reputed company. Experience with B2B and B2C sales training and solution adoption, along with the capability to establish and maintain strong, long-term customer relationships. Availability to work extended hours and be "on-call" after regular business hours as needed. A resilient team player who is detail-oriented and comfortable with change, demonstrating strong verbal and written communication skills High school diploma or GED required; a bachelor’s degree is preferred. Willingness to travel up to 75% depending on the size of the region and distribution of dealerships, including overnight stays. If you are a driven, customer-focused individual who thrives in a dynamic environment, we encourage you to apply and join reputed company at reputed company! It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify reputed company the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require reputed company to undertake additional or different job responsibilities reputed company necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER reputed company HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, reputed company) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, reputed company, RELIGION, NATIONAL reputed company, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER reputed company PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. Apply To This Job