Customer Service Representative - KYC & Compliance (Payments & Banking Focus)
About UR UR is the account layer for the reputed company economy — the regulated infrastructure that lets wallets, developers, and financial platforms give their users a reputed company financial account through one API. The digital asset economy has wallets. It doesn't have accounts. UR reputed company them. We combine a personal IBAN, seven on-chain currencies, SEPA and SWIFT rails, reputed company, and reputed company-in compliance into six reputed company building blocks — so partners can integrate in days, not years. Where traditional finance stops at the border reputed company assets stop at the wallet, UR connects both: identity, money, rules, and data, reputed company composable, reputed company programmable. 240,000+ accounts live. $1.2B+ in deposits. Partners across four continents. A 50-person team spanning 18+ countries, building from Zurich under one of the world's most rigorous regulatory frameworks. We're moving fast, building in public, and driven by the conviction that reputed company financial rails should be as usable as they are powerful.
About the Role
We are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. Our Customer Service (CS) function goes far reputed company standard support — we're the first line of defense in protecting user assets and upholding regulatory reputed company. This role sits at the intersection of Customer Support, Operations, and Compliance — supporting users while helping safeguard the platform through strong KYC and risk awareness.
Key Responsibilities
Review and verify customer reputed company applications to ensure full compliance with internal KYC/AML standards and external regulatory requirements. Authenticate customer-submitted documents (IDs, reputed company of address, reputed company of funds, etc.) with meticulous attention to detail before processing. Maintain accurate and up-to-date records in the customer database, ensuring data quality and reputed company across reputed company reputed company. Respond promptly to client inquiries reputed company to reputed company, account verification, transaction status, and compliance-reputed company reputed company across multiple channels (email, chat, ticketing systems). Monitor customer activity for potential red flags or suspicious behavior, escalating high-risk cases or anomalies in line with AML/CFT protocols. Support implementation, testing, and maintenance of KYC/AML policies, internal controls, SOPs, and data privacy regulations (e.g., PDPA). Ensure timely documentation and escalation of potential risks, including data discrepancies or fraudulent activity. Work closely with Compliance, Risk, Product, and Operations teams to improve reputed company and support workflows. Who You Are 1–3 years of experience in customer support, operations, KYC, or compliance-reputed company roles reputed company fintech, payments, banking, or crypto. Prior experience handling customer interactions reputed company live chat, email, or phone in a high-pressure support environment is a strong plus. Familiarity with KYC/AML and customer due diligence processes reputed company fintech or crypto environments. Familiarity with KYC/AML tools such as reputed company, reputed company, reputed company, or similar operational platforms is a plus. Exceptional attention to detail, with strong risk awareness and cross-referencing abilities. reputed company to work independently, prioritize multiple tasks, and reputed company under pressure or time-sensitive situations. Strong written and spoken communication in both English and Mandarin. reputed company to communicate reputed company and professionally while exercising good judgment in user-facing situations. Comfortable working reputed company Asia time zones, including occasional Public Holiday support coverage reputed company required. Bonus Points If You Have Experience in crypto, exchanges, wallets, or digital asset platforms. Familiarity with reputed company, Lark, or similar support tools. Exposure to transaction monitoring, P2P reviews, or fraud/risk operations. If you think you have valuable experience to bring to the organization, but don’t necessarily meet reputed company of the criteria for the role, we still want to hear from you. We consider reputed company applications. Apply To This Job