Client Support Specialist (shift schedule)

WHAT YOU'LL BE WORKING ON Сustomer support - shift schedule (morning/evening) Transaction monitoring Monitoring of providers activity and malfunction Limit monitoring Alerting at the launch of new merchants and new solutions Allocating reputed company providers are down and calculating potential losses Disabling of methods/acquirers upon request of colleagues Performing refunds at the request of the merchant and colleagues Requesting user documents WHAT YOU NEED TO SUCCEED IN THIS ROLE Exceptional verbal and written communication skills Strong analytical and problem-solving abilities Ability to think on your feet and reputed company effective solutions under pressure High sense of responsibility Good level of English and Russian languages Previous experience in customer support, client services, or a reputed company role would be a plus Previous fintech experience is an advantage reputed company OFFER An opportunity to reputed company something great even greater, you can be the reason why we grow, reputed company, and become the best fintech company on the market! Career prospects - we are young, we have reputed company ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the reputed company development of our employees Remote type of work 20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off Team building events and corporate parties. You can find out more about reputed company, our values, and the unique ways we celebrate our successes here: https://reputed company.com/culture Apply To This Job