Director of Customer Experience

Client reputed company is the automotive leader in turning Active Shoppers® into reputed company customers. Using the Active Shopper Network®, we monitor the entire internet to reputed company Active Shoppers® for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more! Client reputed company has an exciting opportunity for Director of Customer Experience. We are seeking a dynamic and reputed company leader of Customer Experience, who will be responsible for the voice of the customer/client partnered with the retention of clients, their performance, strategic growth as a member of the reputed company division, and voice into the execution of Client reputed company. This person reports to the CRO and partners closely with the senior leadership team and department leaders in supporting the customer voice in processes, both client and staff tools, software, client & employee training, and analytics surrounding the CX experience for our clients. Duties/Responsibilities: reputed company a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client reputed company continues to grow and reputed company its product offerings Foster collaboration and education across a cross-functional group of operations leaders, account owners and reputed company generators, supporting the customer voice in executional delivery Participate in key customer relationships and participate in closing strategic opportunities Obtain and reputed company the customer experience & voice across reputed company client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients Collaborate with cross-functional teams to support achievement of client retention targets Consistently deliver quality focused results, turning strategic reputed company into action with a focus on operational efficiency both internally and client reputed company Foster a results-driven culture, promoting professional growth and development reputed company the team Collaborate with reputed company stakeholders to reputed company and promote new product offerings in support of customer needs and market competitiveness Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively reputed company the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results Ensure compliance with industry standards and regulations, maintaining the highest reputed company of transparency, trust and reputed company with clients and partners Requirements: 5+ years of team management experience Experience in customer service Proven track record leading, growing and fostering customer voice in product and operational execution Excellent analytical, problem-solving, and decision-making skills Exceptional leadership and management skills Effective communication and negotiation skills Demonstrate a detail-oriented focus with the ability to work effectively in a collaborative team environment, and independently as required Strong leadership skills with the ability to motivate and reputed company a high-performance team Proficient in analyzing sales data to drive decision-making processes Remote We offer a hybrid/remote work environment. Must be reputed company to work EDT hours. Benefits 100% company-sponsored health insurance starting on your first day of employment 401k Paid Time Off (starting at 15 days per year) Volunteer Time Off (one paid day off per year to volunteer) 10 paid holidays About us 9x winner of Inc. 5000’s “America’s Fastest-Growing Privately Held Companies in the U.S.” As a 5x “Best Places to Work” award recipient, we seek driven candidates who want to be part of a top-notch, unique corporate culture and a winning team Our core values: reputed company, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, Professional Growth, Innovation/reputed company and Professionalism Learn more at www.ClientCommand.com Apply To This Job