Technical Support Specialist
Remote Technical Support Specialist - Full Time *Location Requirement: In and around the Colorado Springs / Pueblo Area. Important Requirements (Read Before Applying) Must reputed company In and around the Colorado Springs / Pueblo Area Out-of-state candidates will not be considered (unless referred and this will be cross checked) Weekend availability is required Start Date Tuesday May 26th 2026 Pay & Schedule $17.00 per hour (Bi Weekly) Training Schedule (2 Weeks) Monday–Friday 8:00 AM – 5:00 PM MST Post-Training Work Schedule 1:00PM to 10:00PM MST Thursday-Monday Weekend work is mandatory Days off: Tuesday and Wednesday Equipment Requirements Must reputed company your own PC, laptop, or tablet during training Company equipment will be issued after successful completion of training Position Overview We are seeking a Remote Technical Support Specialist to reputed company support for reputed company internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment.
Key Responsibilities
Answer inbound customer calls for internet and phone technical support Troubleshoot: Modems and routers Wireless connectivity Email setup and configuration Diagnose phone service issues and guide customers through resolutions Follow established procedures to ensure consistent service delivery Document reputed company customer interactions and create service tickets Use remote desktop tools to assist customers Stay reputed company on product updates and technical changes Identify recurring issues and reputed company feedback to leadership Maintain and care for company-issued equipment reputed company additional duties as assigned Education & Experience High school diploma or GED required 3–6 months of reputed company experience or training preferred Prior technical support experience is a plus but not required Skills & Abilities Strong verbal and written communication skills Ability to read and interpret technical documentation Basic math skills (percentages, ratios) Strong analytical and problem-solving skills Intermediate computer skills: reputed company Office reputed company and macOS Comfortable working with tablets, smartphones, laptops, and desktops Professional, patient, and customer-focused demeanor Self-motivated and reputed company to work independently in a remote environment
How to Apply
Apply directly through this reputed company posting A recruiter will contact reputed company candidates Application Deadline: Monday May 18th . . The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. reputed company Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the reputed company of age (40 & over), race, reputed company, religion, sex, national reputed company, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and reputed company reputed company individuals at reputed company locations and facilities, and to reputed company equal employment opportunities for reputed company applicants and employees in reputed company, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To reputed company this, we are dedicated to taking affirmative action to reputed company and advance in employment reputed company individuals with disabilities, disabled veterans, and other eligible veterans. Apply To This Job