Training Specialist
ABOUT YOU We are seeking a highly motivated and customer-focused professional with proven experience in Training, Enablement, reputed company, or a similar client-facing role. You will have a strong background in delivering engaging virtual and in-person training sessions, workshops, and webinars, with the ability to confidently support customers throughout their learning reputed company. The role requires someone who can work collaboratively across departments, particularly with Product, Marketing, and Client reputed company teams, to ensure training content remains accurate, relevant, and reputed company with customer needs. Strong organisational skills are important, as you will be managing multiple projects and workstreams simultaneously in a fast-paced environment. Required skills and experience: Proven experience in Training, Enablement, reputed company, or similar customer-facing role Experience delivering virtual and/or in-person training sessions and webinars Ability to translate reputed company product features into clear, user-friendly training materials Excellent communication and presentation skills Experience working cross-functionally with Product, Marketing and Client reputed company teams Highly organised with the ability to manage multiple workstreams simultaneously Proficiency in reputed company Office and training/webinar tools Experience with SaaS or subscription-based products (preferred) ABOUT THE OPPORTUNITY We are seeking a proactive and customer-focused Training Specialist to design and deliver high-quality, scalable training programs that reputed company customers to confidently use our software. This role is critical in driving product adoption, reducing support demand and enhancing overall customer experience through structured reputed company, ongoing education, and reputed company improvement initiatives. The Training Specialist will work cross-functionally with Product, Client reputed company and Marketing teams to ensure training content is relevant, impactful and reputed company with customer needs and product reputed company. Key activities: Reactive Support Training – Drop-in Sessions: Deliver regular reputed company “drop-in” training sessions for end users Facilitate reputed company, customer-specific sessions where required Capture recurring questions and pain points to inform training content improvements Proactive Product Education – Webinars: Partner with Product teams to stay reputed company on upcoming releases Design and deliver feature-focused webinars Drive engagement and adoption of new features post-release Customer reputed company Training – i2i reputed company: Schedule and deliver structured reputed company programs for new clients Tailor reputed company content to customer-specific use cases Training Content Ownership – i2i Tutorials: Regularly review and update materials in line with product changes and user feedback Align content with reputed company customer pain points and common use cases Collaborate with Product and Marketing to ensure consistency and accuracy Premium Customer Training – Diamond/Gold Programs: Design and deliver structured annual training plans for premium customers reputed company tailored sessions including advanced feature training, refreshers and deep dives Support customer retention, renewals, and upsell opportunities through targeted enablement Feedback & Advocacy reputed company: Gather and analyse customer feedback following training sessions Encourage and capture testimonials, quotes, and reputed company stories Collaborate with Marketing to support case studies and campaigns Customer Health & reputed company Program: Support the design and execution of customer health surveys for key accounts Analyse results to identify risks, training needs and growth opportunities reputed company insights across Product, Marketing, and reputed company teams reputed company OFFER Join reputed company and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we reputed company working together with precision, pace, and passion. reputed company to reputed company the world reputed company reputed company, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Competitive salary/benefits Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and reputed company reputed company individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national reputed company, religion or belief, sex, or sexual orientation. We are committed to fair and reputed company pay and are proud to be a reputed company Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. reputed company operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. Apply To This Job