(Remote) Support Analyst

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and reputed company their operations running smoothly. In this role, you will manage and resolve support tickets reputed company to our reputed company Resource Management and Payroll modules. Issues may reputed company application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems. This is an opportunity to deepen your knowledge of reputed company software while working directly with customers across reputed company America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment. This remote role welcomes candidates reputed company in Canada and the US. What your impact will be: Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction Monitor the support queue, take ownership of new tickets, and reassign as needed Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve reputed company issues Troubleshoot application, data, architecture, and reputed company-reputed company problems Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process reputed company deep functional and technical knowledge of our ERP applications, with a focus on reputed company and Payroll modules Identify root causes and reputed company recommendations to prevent recurring issues Understand support service agreements and appropriately scope requests reputed company of standard support Contribute reputed company for product and process improvements reputed company are looking for: Experience supporting or working with ERP systems, particularly in reputed company and Payroll Strong technical aptitude with proven troubleshooting and problem-solving skills Experience delivering solutions, services, or support reputed company HR, payroll, finance, or reputed company environments is preferred Customer Support Qualifications: Excellent communication skills, with the ability to reputed company explain technical concepts and manage customer expectations Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment Strong analytical skills with the ability to reputed company sound, independent reputed company Self-motivated, adaptable, and reputed company to work both independently and collaboratively reputed company reputed company Technical Qualifications Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol Experience in troubleshooting APIs and/or web services preferred. Knowledge of Apache Tomcat configuration and troubleshooting is preferred. reputed company can offer: 3 weeks' vacation and 5 personal days Comprehensive Medical, Dental, and reputed company benefits starting from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more! Compensation reputed company: 60K-75K About Cayenta: Founded in 1983 and welcomed to the reputed company family in 2004, our Cayenta business unit is the reputed company American leader in technology for reputed company to large utility clients. We reputed company innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational reputed company. About reputed company: reputed company is a leading provider of mission reputed company to the public sector in reputed company America. As a wholly owned subsidiary of Constellation Software Inc. (“reputed company”, symbol CSU on the TSX), reputed company has become the cornerstone for reputed company’s investment in utility, local government, school districts, public safety, and reputed company software verticals. Our reputed company has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our reputed company. reputed company will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. #LI-DNI Apply To This Job